Pros: Nothing they cancelled our car before we boarded the airplane to our destination.
Cons: Having a car when we arrived.
Pros: The car I reserved was “not available” no Hertz anywhere in Scottsdale/Phoenix had cars. The address listed was not a valid site.
Cons: Really having a car as planned. We had to scramble to change plans and find other transportation.
Pros: The staff was friendly. The check in and check out was efficient.
Cons: The car smelled like vomit.
Cons: Having a car that was paid for would have been nice. Although I received confirmation my car would be available, the Hertz location had no cars available for me to rent. The only positive I can provide is the Hertz agent paid for an Uber to my hotel.
Pros: It was great! Convenient pick up and drop off. Quick service.
Cons: Horrible logistics and customer service
Pros: The business was closrd
.please refund my credit card adap
Pros: Yes and Yes. Very easy and pleasant.
Cons: The inside windshield was not clean. Smeared.
Cons: Everything. I did have a good experience with Hertz at the Mesa airport. They took care of the problem. Very helpful and friendly.
Pros: Nothing. Overall terrible experience
Cons: Hertz had apparently put me on a do-not-rent list but accepted my reservation. Once getting to pick up the car the manager had no power to do anything and told me that I need to call the do-not-rent team to figure out the issue - after spending over an hour on hold I gave up. Turns out I had rented from Hertz when my car was in the body shop years earlier from getting rear ended in an accident. The body shop didn't match the paint properly so offered to rent me a car while they re-did the work. The car was rented in my name, but they were supposed to pay for it - apparently they never did and that's what threw me on the do-not-rent list. Why they allowed me to make a reservation and waste my time is beyond me. It ended up ruining the first day of my vacation as this whole debacle end to end cost about 3 hours of time. And like many disgruntled reviewers say - I will never rent from Hertz again.
Pros: They said they don't have car for me. They were extremely unfriendly and not appreciating that I had to cancel my trip even that I had a confirmed reservations, I spent almost 3 hours calling various Hertz location and NO ONE cared a bit. It is the worst company I ever rented from. NO MORE.
Cons: find a different more reliable company and gret rid of Hertz
Cons: They had no cars for me. Could not tell me when they would have one. I waited 45 minutes then finally gave up. They didn't even offer to find me a car at a different location. I was headed out of town and this nearly ruined the trip. Had to scramble at the last minute to find alternative transport. Also, I asked them to cancel my reservation but the charge was still on my credit card. I'm still trying to get that taken off.
Hertz has 7 rental locations in Scottsdale. Take a look at our Hertz rental location map to find the best rental cars near you.