Book Hertz car rentals in Scottsdale

Reviews for Hertz in Scottsdale

Recent reviews

Traveler rating

Wonderful

11

Very good

5

Good

0

Okay

0

Fair

2

Mediocre

0

Poor

17

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customer service

2.0

Typical Hertz service, it's always lacking in comparison to the competition. Even with your eyes closed you can tell your're at Hertz in about 30 seconds. I reserved for five days and was on the weekly (five day) rate. Their hours would have required me to leave the car in the lot overnight on my return - obviously at my liability - not something I was willing to do. So I said I'd go with a four day rate and bring it back a day early. The guy at the counter couldn't make it work and told me I'd have to pay more for a four day rental than the five day rental 'since it was on a weekly rate to start with'. Ok, so I'm on a weekly rate, I get that, and was only renting it five days. Fine, I'll just keep it the full week and bring it back then. He wanted to charge me more to do that. So I couldn't shorten my rental because I was 'on the weekly rate' and I couldn't keep if the full week but was on the weekly rate. You have a flaw . I cancelled my reservation , went 300 yards down the road to the competition and got a car for the days I needed it at the same rate Hertz's system was charging me for the week . Why would a customer that experienced that ever go back to Hertz?Reviewed 2023 Oct 09

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10.0

Even though there was only one person working at the time, he was really quick/efficient and very courteous! When he went outside with the customer before me he made sure to tell me he would be with me very shortly, and he was. The whole process of getting the car was smooth and way easier than I thought it would be (I had never rented a car before)! It was an all-around great experience!Reviewed 2022 Oct 23

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5.9

Pick up was Great, Hertz closed at 530pm and return time was at 8pm after hours the next day. At checkin Hertz Rep said “No problem for after hours return if closed. Just lock the car and return keys In drop box”. I return car the next at 7pm before my 8pm return time and drop keys in rental box. I few hrs later I receive an alert from my CC advising me of a Fraudulent $100 charge made by Hertz rent-a-car that was just attempted on my card. Thankfully My Bank declined the charge. Be careful who you rent from.Reviewed 2021 Jun 24

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10.0

Pros:The staff was super friendly, even when I was late to pick up my car! The car was super clean and the whole process was quick.Cons:nothing! Price was fair!Reviewed 2021 May 31

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8.0

Pros:Very good and easy. Concerned with short hour pickup and return. Also limited cars availableCons:Easier hours for pickup and return. More than one employee when several people waiting.Reviewed 2021 Apr 19

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4.0

Pros:We decided to rent at the airport, so I was happy that you had cars in stock.Cons:The employee at the office was fairly rude. We arrived and was told that even though we booked a van, we were not guaranteed anything that big. Basically said, just because you booked a van, you might end up with a car. The van was older and scratched up. The passenger door handle on the inside was broken. It was fairly clean inside, so I was happy about that, but the van was tired and should not be rented anymore. National would not have a car like that in their inventory.Reviewed 2021 Apr 19

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2.0

Pros:The car I reserved was “not available” no Hertz anywhere in Scottsdale/Phoenix had cars. The address listed was not a valid site.Cons:Really having a car as planned. We had to scramble to change plans and find other transportation.Reviewed 2021 Apr 04

review from

8.0

Pros:The staff was friendly. The check in and check out was efficient.Cons:The car smelled like vomit.Reviewed 2021 Mar 30

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2.0

Cons:Having a car that was paid for would have been nice. Although I received confirmation my car would be available, the Hertz location had no cars available for me to rent. The only positive I can provide is the Hertz agent paid for an Uber to my hotel.Reviewed 2021 Mar 28

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10.0

Pros:It was great! Convenient pick up and drop off. Quick service.Cons:Nothing.Reviewed 2021 Feb 06

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2.0

Pros:NoCons:Horrible logistics and customer serviceReviewed 2020 Dec 25

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2.0

Pros:The business was closrd .please refund my credit card adapReviewed 2020 Nov 13

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• What is the most popular rental car from Hertz in Scottsdale?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Hertz in Scottsdale.

• How many car rental locations does Hertz have in Scottsdale?

  Hertz has 7 rental locations in Scottsdale. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Sky Harbor Intl airport (PHX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Sky Harbor Intl airport (PHX)?

  Yes