Guest reviews
Overall rating
8.4
Excellent
Based on 71 reviews
Cleanliness
8.5
Comfort
8.7
Pick-up/Drop-off
8.0
Value for money
8.2
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
21
6
5
2
1
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10.0
Pros: Staff was great. Great Car.
review from
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10.0
Pros: Fast and easy
Cons: Didn’t understand where to drop the car. Signs were a little confusing.
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10.0
Pros: Luved the agent who handled my pick up and processing. She was amazing and helped me with not only one rental, but two! I wish I knew her name, I would write to her supervisor for how amazing and helpful she was. Tulsa Airport.
Cons: Because I reserved through a 3rd party, I feel the rules and agreements were hard to understand or weren’t explained thoroughly. They should have an itemized invoice of all charges pending or not.
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9.2
Cons: Wait time for pick up could have been better
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10.0
Cons: The experience was fantastic
review from
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10.0
Pros: The staff was amazing.
Cons: They need more 4 wheel/all wheel drive SUVs especially since this region does get a lot of bad weather.
review from
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9.2
Pros: All great
Cons: Have the desk open inside out of the snow and cold.
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10.0
Pros: Friendly staff. Quick check out and check in. Great rental car.
Cons: Nothing comes to mind. Keep up the great work.
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2.8
Pros: Staff was not helpful
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6.4
Cons: Very long wait to pick up the car (35 minutes in airport, then directed to a kiosk outside to pick up keys where we waited another 10 minutes). At least no shuttle involved, but inconvenient to wait so long with small children.
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6.0
Cons: Had to walk all over to find the rental car employees, tire pressure was low
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2.0
Craptastic
Pros: Nothing
Cons: You can’t pick up the vehicle unless you have a credit card. A bank card was not acceptable.
review from
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