6.0
Pros:I liked the option with Payless to pick up the car on airport property vs. needing to shuttle to another location. Returning the car was simple and easy, which was appreciated.Cons:The staff was friendly at pick up, but we had to wait in line in the garage to get the keys for much longer than one would expect. A parking garage is not the safest of places to try to wrangle a toddler who has been stuck on a plane for several hours. When we got to the car, the vehicle wasn’t as clean inside or out as one would reasonably expect either. Despite paying more for a mid-size SUV to comfortably fit our standard sized car seat that easily fits in a similar mid-size SUV, it took quite a bit of effort to get the seat installed due to it being a tight fit and then not the most comfortable ride for the driver who had to scoot the seat closer to the steering wheel than preferred.Reviewed 2021 Jun 01
review from 10.0
Pros:Everything went smoothlyCons:A bit pricey. $407 for Wednesday pickup and Monday drop offReviewed 2021 May 18
review from 4.0
Cons:Car was dirty inside and out, had 40k miles on it, oil change came on mid trip, outside was all scratched up on all sides, no attendee or exit gate to report scratches, you just exit the airport and then you are on the road, the most we have e we had to pay for such a poorly maintained rental carReviewed 2021 May 17
review from 2.0
Cons:No one was at the desk. I had to cancel the reservation and book with another agency. Would steer clearReviewed 2019 May 27
review from 8.0
Pros:yesCons:All is wellReviewed 2019 Mar 27
review from 9.2
Cons:It did not seem staff were prepared for the amount of reservations that had been made. We were the last flight in and one person was running the counter for Budget, Avis and the Payless counter. Staff were not able to login easily which led to like swaps and outdoor waiting for many customers. The staff handled the stress well. Following pick up everything else went smoothly.Reviewed 2018 Dec 03
review from 10.0
Pros:Great serviceCons:All goodReviewed 2018 Nov 13
review from 2.0
Canced reservations over 3 months ago, however I was unable to contactPros:I will never use players again. I have great concerns with KayakCons:Unable to contact Payless on its web sight or oReviewed 2018 Jul 11
review from 4.0
Pros:Car want ready, the attendant said it was bc they were washing it, 30 minutes later...still no car. It ended up she forgot about me. She did give me an upgraded car that was there, so there's thatReviewed 2018 May 18
review from 10.0
everything went wellPros:It was just easy. The car was comfy and the people were nice.Cons:Nothing. I liked it all.Reviewed 2017 Nov 21
review from 10.0
Great Customer service at a great price!Pros:We upgraded for much less than I expected, and the entire transaction was seemless! Best car rental experience that I have had recently!!Reviewed 2017 Oct 18
review from 2.0
What is the point of a Reservation, Is it to reserve a car?Cons:I used the website to reserve a car. I get on my flight and come to pick up my car, and I am told that my car is no longer there. So my options are to upgrade to a 15 passenger van or pay more for a premium car. Why did I make a reservation with this company if they were not going to save me the car that I reserved. I could have picked another company who understands what reservation means.Reviewed 2017 Oct 09
review from