Cons: There was a minor and brief mix up where they said I owed $40 more dollars. The guy was helping out at that location from their mid-town office and punched in the wrong code, mistakenly saying I was returning the car to the wrong location. It got straightened out when I objected to any further charge.
Cons: Vehicle needed cleaned inside and out before pickup.
Pros: Nothing. Car was paid for but no car was available on the same day I was planning on getting it. Terrible experience. And to put the icing on the cake, I've been charged for the car and insurance that Hertz did not deliver.
Cons: When I pay for a car and insurance in advance, I expect there to be a car for me. Is that so unreasonable. I WILL NEVER USE HERTZ AGAIN
Pros: The vehicle was really nice.
Cons: It took a little time before we got the vehicle but the Hertz staff member was very thorough & very nice.
Cons: First, the location was not at the airport. In some ways, that was good because I went to the airport counter first. What I found out is that the location where I was supposed to pick-up the car closed at noon, which is when I had scheduled my pick-up. So, I would have been very upset had I gone there. On top of that, I had to pay Hertz for another car, as they cannot accept prepayment to Kayak. I want my money back!
Pros: Staff was helpful and nice. Let me pick up the car an hour early so I could get a head start on my day! Thanks guys!
Cons: Verification of drop off. The key had to be left in a drop box, which is handy. But there’s no way to verify what time or by whom the keys were dropped off. To clear me of any liability of the car sitting in the lot while the store is unattended, it would be helpful to have some sort of verification process, an attendant would be nice but not necessary. Maybe a phone call or video conference might work.
Cons: When we picked up the car we did a walk around but missed the broken taillight. We asked if someone needed to check off we did that and they said no.
When we got in the car and was several several miles
down the road we turned on the air conditioner and it smelled so bad of cigarette smoke.
The day before we turned in the car my husband was filling up the car and noticed that one of the tires had
cord showing. We returned the car and they took a little bit off the balance but they never said sorry or even addressed the fact what happened.
Pros: There was nothing to like. I arrived at the location only to be told there were no cars available. They informed me third party vendors do not have an accurate count of their inventory. I went to a second location and again no cars were available.
Cons: Call the actual company a few days before your rental day. We ended up driving our own vehicle putting all those miles on our car because the event was important and we could not miss it. Hertz did not care about us or what we were missing because they did not provide a car for us. Actually the manager told me that making a reservation for a car does not mean we will get a car. I have been renting cars for years and this is the first time I have had such a terrible experience.
Pros: I called to see if I could pick up my SUV rental early and the staff said nothing would be available for early pick up and that I would not have a rental at all. I called national customer service who assured me I would have an SUV that met my needs. When I arrived, they said nothing was available and seemed clueless on whether I could get an SUV at the airport. I had to go to the lot myself and find a KIA Sorrento that had just been returned to get my rental in advance of my trip. Energy level of staff low.
Cons: Problem solving skills. I wondered if I could go to the airport and get a rental if they didn't have one and they seemed clueless on that. Fortunately a return came in and saved the day. I don't know if I will rent from this location again. It is convenient to where I live and I got a great value but this was not a good experience.
Cons: Not only was a charge for the insurance on the car but I never got a vehicle in the first place. Kayak information is not up to date on this location as not only did they have no cars available on site after I book but they do not allow same day pick up. I am completely disappointed in my experience overall and will not be using either service in the future.
Pros: The price of Hertz compared to the other rentals was cheaper.
Cons: Picking up the car was awful. Even though I reserved and prepaid weeks in advance, and after lying to me saying it was on the way there; they didn’t have the standard size vehicle available. I had to accept a smaller size vehicle with no discount to the price. Overall would not recommend them unless you want your vacation to start off with added stress.
Pros: Doing the best they can
Cons: Location is cramped as far as the parking lot. Difficult to get in and out
Hertz has 3 rental locations in Tulsa. Take a look at our Hertz rental location map to find the best rental cars near you.