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Compact |
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Standard |
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Luxury |
Minivan |
Passenger van |
SUV |
Commercial |
Pickup truck |
10.0
Excellent
59 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
9.3
One location in Aguadilla
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10.0 Excellent
Jun 2022
10.0 Excellent
May 2021
Pros:
I used your service before until I had a very Nasty experience in San Juan where I had to agree to pay almost double for both car rental ( Maritza Gonzalez & Wesley Gonzalez otherwise they will not give me the keys (which I ask for 6 time ) but the girl training wanted to show the new staff how to rip off the vacationers ( very sad person) ! If you would apply the same service I received in Aguadilla to San Juan your rating will must definitely increase , looking forward to returning and letting my crew know of the new experience , thank you. In fact I might to contact you regarding the issue but I been very busy for the last few years traveling yet I will never forget the impact she created on my family !Cons:
Know the trainer in San Juan has been dealt with , right now I don’t have the time to pull her name for the files yet I am sure you can track her down if you really value your future customers !10.0 Excellent
Dec 2020
Cons:
Lower price2.0 Mediocre
May 2020
Cons:
I sent three emails and tried to call to get a refund because my flight got cancelled by the airline. I never heard back.5.6 Okay
Mar 2020
Cons:
The total price for renters on PR needs to include the third party mandatory insurance which is 15$ a day when you reserve online and needs to be disclose on the web page. Because they wont let you take the car without this insurance so is a surprise when you arrive at the place with an unexpected huge fee. You may have full cover insurance from the USA but it may not have third party protection insurance so you will be charge extra 15$ a day.7.2 Good
Feb 2020
Pros:
Staff was friendly and the car was pretty much brand new.Cons:
The pickup process was way too slow. It took around 30-40 minutes between signing documents, inspecting the car, etc. This process must be improved! I would probably not rent here again just because of this.8.7
Excellent
44 reviewsCleanliness
7.9
Comfort
8.6
Pick-up/Drop-off
7.9
Value for money
8.4
One location in Aguadilla
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8.8 Excellent
Nov 2020
Pros:
Good8.0 Excellent
Jul 2020
Pros:
Staff was execellent- but because of covid-19 counter measures- had to wait outside and do transaction through small window opening in trailer and in facial mask.Cons:
Honestly if not for above mentioned procedure it would have been perfect. Really attentive, fast and knowledgeable staff and nice car8.0 Excellent
Apr 2020
Pros:
The price/value was great, and the rental extension over the phone was a simple and easy process without any price-gouging.Cons:
During this Covid19 lockdown, the Alamo office shutdown early and nearly left me stranded in the middle of nowhere with no way of getting out. Calling the head office or local office gave zero help. I only got the car by yelling from outside the gate until I got the attention of the worker in the office, and then convincing her to allow me to fulfill the reservation. If that hadn't happened I would've been completely stranded in the middle of nowhere for 24hrs2.0 Mediocre
Feb 2020
Cons:
They were closed when I arrived!! I Never got the car10.0 Excellent
Dec 2019
Pros:
The staff were very knowledgeable and professional with their service. Amazing service. A+Cons:
Everything was perfect.10.0 Excellent
Feb 2019
Pros:
Friendly staff.5.6
Okay
53 reviewsCleanliness
5.2
Comfort
6.3
Pick-up/Drop-off
4.9
Value for money
4.9
One location in Aguadilla
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2.0 Mediocre
Jun 2021
Pros:
NothingCons:
Never again8.0 Excellent
May 2021
Pros:
I was pleased with the vehicles performance.Cons:
The gas rating they gave me at the office was in accurate with what was in the tank. The agent also asked for my full declaration page of insurance versus proof of insurance. After I returned the vehicle I was still contacted ba text to return the vehicle or extend my contract.2.0 Mediocre
Aug 2020
Pros:
They were closed at the time of pick up, they did not pick up the phone and the website did not allow for cancellation.Cons:
everything10.0 Excellent
Mar 2020
Pros:
Great staff8.0 Excellent
Jul 2019
Cons:
Nothing all was good9.2 Excellent
May 2019
Pros:
I was able to put the deposit on my debit card when I did not have the full rental amount on my credit card. The employees were very helpful and straightforward, and the dropping off of the car was a breeze.Cons:
Choices in cars.One location in Aguadilla
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10.0 Excellent
Nov 2019
Pros:
The staff was very friendly and drop off easyCons:
nothing everything was good4.4 Okay
Nov 2019
Cons:
Hidden cost Incorrect bill2.4 Mediocre
Oct 2019
Cons:
This is the second time I rented and left down. Just this time was in a forigner country. I booked, paid same amount for insurance, had my personal insurance, and my credit card. All of them were presented to person in the counter, in Aguadilla Airport, Puerto Rico. He did not accepted and he had tried to sell me another package of insurance. As I denied, of course, he denied the rental. I was left on the street in a different country, 1:00 o clock in the morning. I will never rwnt deom easy rent a car anymore and not advise anybody to do so. About Allianz Insuranse, left me down when (NOT EASY TO RENT A CAR, did not accept they policy, the # they have to call for assure they police was good, never had a person and the phone call was alway direct to a web site. So both crooks! I want my money back!10.0 Excellent
Oct 2019
Cons:
Although had to canceled, everything was so simple to do, from selecting the rental and to speak a rep.10.0 Excellent
Sep 2019
Pros:
Everything was great!!!!4.4 Okay
Sep 2019
Cons:
Too expensive compared to others companies and what they offer, the way they want you to charge for the tolls is ridiculous and way too expensive even if you don't use the tools everyday, the car has small cockroaches inside and wasn't clean, you can see nastiness everywhere.10.0
Excellent
17 reviewsCleanliness
6.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
8.0
One location in Aguadilla
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9.6 Excellent
Jan 2020
Cons:
Gave a non smoking car with a strong smoke odor. They gladly change the unit to correct the error.10.0 Excellent
Jan 2020
Pros:
Yes5.2 Okay
Dec 2020
Cons:
My battery died and they should have replaced it the first time. Two days compromised with carvthe wouldn’t start.10.0 Excellent
Oct 2019
Pros:
Very kind, quick and professional staff10.0 Excellent
Dec 2019
Pros:
Fast service and super friendly staff. Rico. Did the best to accommodate our reservation. We even got a shuttle back to our hotel in Aguadilla Puerto Rico.3.6 Mediocre
Feb 2017
Cons:
The rate when u up when I wanted to keep the car for longer5.0
Okay
9 reviewsCleanliness
5.0
Comfort
5.0
Pick-up/Drop-off
5.0
Value for money
5.0
One location in Aguadilla
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9.6 Excellent
Dec 2019
Cons:
Everything was good.3.6 Mediocre
Aug 2018
Pros:
I got a free upgrade. it rode nice.Cons:
The car was unclean, sand all over the place. The front tires were bald. The key fab only unlocked the vehicle. Minor cosmetic damage all around the vehicle.2.0 Mediocre
Mar 2017
Pros:
Nothing at all.Cons:
Never was able to get my rental. There customer service was the worst ever. Will never recommend it to anyone.2.8 Mediocre
Feb 2017
Pros:
Drop off/Pick up location is exceptionally convenientCons:
they did not have a car in stock when I arrived. Same problem for at least 5 other people on my flight. Was able to get one the next day but only because several other people canceled. I needed an SUV and had rented one online with a confirmation, but I was luck to get an economy car as they originally had nothing in inventory and told me I'd be without a car my entire stay.6.0 Good
Mar 2022
4.0 Okay
Feb 2022
9.6 Excellent
Dec 2019
Cons:
Everything was good.3.6 Mediocre
Aug 2018
Pros:
I got a free upgrade. it rode nice.Cons:
The car was unclean, sand all over the place. The front tires were bald. The key fab only unlocked the vehicle. Minor cosmetic damage all around the vehicle.2.0 Mediocre
Mar 2017
Pros:
Nothing at all.Cons:
Never was able to get my rental. There customer service was the worst ever. Will never recommend it to anyone.2.8 Mediocre
Feb 2017
Pros:
Drop off/Pick up location is exceptionally convenientCons:
they did not have a car in stock when I arrived. Same problem for at least 5 other people on my flight. Was able to get one the next day but only because several other people canceled. I needed an SUV and had rented one online with a confirmation, but I was luck to get an economy car as they originally had nothing in inventory and told me I'd be without a car my entire stay.4.0
Okay
12 reviewsCleanliness
4.0
Comfort
4.0
Pick-up/Drop-off
4.0
Value for money
4.0
One location in Aguadilla
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4.0 Okay
Jun 2022
2.0 Mediocre
Jun 2019
Cons:
The vehicle was not in satisfactory condition. The tires had a leak and we had to stop to fill it on several occasions. The wheels were warped and the van would shake when driven.10.0 Excellent
Apr 2018
Pros:
Originally did not know that this was a after hours drop off location. I was concerned, as I have never just left the keys for a vehicle in a box. A few minutes after sropping off the keys, a gentleman who was cleaning the cars came by and I inquired. He said “come on over and I get you all taken care of!” He did just that. Great service and excellent prices.Cons:
Reservation should have prompted me to be aware that this site would require me to drop off the keys in a box and park in the pay lot (even though I wouldn’t personally be charge).2.0 Mediocre
Dec 2017
Pros:
NothingCons:
We had prepaid and booked a car and received a call the day of our expected arrival to confirm that we continued to be I tersted I. The car rental. Given the situation in Puerto Rico, and the challenges we had anticipated, we appreciated them checking in! However, despite our confirming our travel, when we arrived to the car rental location we were told there was no car available. We, along with the many others were left without transportation, despite our prepaid fees and confirmation. We travel frequently and rent in Thai location for over 9 years and have never had this issue. I understand the current challenges facing all areas of PR but am so disappointed that we were not told that they would not be able to acomidate us. Will think twice about using Thrifty in this location in the future.5.6 Okay
Sep 2017
Pros:
Customer service was very ProfesionalCons:
Car was dirty and had damage that wasnt stated in the contract8.0 Excellent
Jul 2017
Pros:
I got stuck an a toll truck came immediatelyCons:
Battery died3.3
Mediocre
26 reviewsCleanliness
5.0
Comfort
4.3
Pick-up/Drop-off
3.0
Value for money
3.3
One location in Aguadilla
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2.4 Mediocre
Oct 2018
Cons:
Service, cleanliness10.0 Excellent
Aug 2018
Pros:
fast processCons:
na2.8 Mediocre
Apr 2017
Cons:
Did not have the suv i rented, then they put me in a smaller car and only gave me a 25 dollar discount. Also had to wait like an hour just to get the car.4.4 Okay
Apr 2017
Cons:
At drop-off left keys @ 6:00am and contract was closed around 4:30pm.4.0 Okay
Feb 2017
Cons:
When I take the time to reserve a car, I expect that the car I reserve will be there. Not only was the truck I reserved not there, but they didn't have any trucks at all. Instead I spent my trip in a Kia which is not what I wanted or needed at all.4.8 Okay
Nov 2016
Pros:
The customer service rep was friendly and approachable. Picking up the car from the parking lot was very easy.Cons:
This car was not worth the money I spent. It was outdated, uncomfortable, did not run smoothly and the trunk was too small for our luggage. I requested an economy car and instead was given a compact car, and still charged for economy. I was quoted $20 less than what I was charged. I am extremely disappointed with Avis and will not rent from them again. This was my second rental in one month using kayak, and I had a much better experience with Dollar.Routes Car & Truck Rentals
2.5
Mediocre
10 reviewsCleanliness
3.6
Comfort
3.6
Pick-up/Drop-off
3.9
Value for money
2.8
2 locations in Aguadilla
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4.0 Okay
May 2021
Pros:
The staff in the office at arrival was friendly and driver did take bags.Cons:
The vehicle was given to me already damaged and I was not informed of the damage nor was I provided a copy of the photos. It took 5 calls, 2 voicemails and almost 8 hours from speaking to a person to finally get photos of vehicle.. then I was charged $50 for the gas being less 2 gallons short of full. I was also told the prices for rental went down the day after I rented and they wouldn't prorate the price for the two days I would have the vehicle. Never renting from here ever again.4.0 Okay
May 2021
Pros:
staff was great.Cons:
The cabin air filter in the car was dirty and the smell from the air conditioning was horrible. Fungus and mildew accumulated I guess from the humidity in it causing the offensive odor continously. There was nothing I could do to get rid of the odor. I ended up with a headache for two days from it. Had to stop using the air and drive with the windows down on the second day. I also had to purchase an odor neutralizer that didn't help much. Did not exchange the car because it would be another hassle and waste of time to go back to the rental place.2.0 Mediocre
Oct 2021
2.0 Mediocre
Oct 2021
1.9 Horrible
Oct 2021
1.9 Horrible
Sep 2021
1.9 Horrible
Aug 2021
4.0 Okay
May 2021
Pros:
The staff in the office at arrival was friendly and driver did take bags.Cons:
The vehicle was given to me already damaged and I was not informed of the damage nor was I provided a copy of the photos. It took 5 calls, 2 voicemails and almost 8 hours from speaking to a person to finally get photos of vehicle.. then I was charged $50 for the gas being less 2 gallons short of full. I was also told the prices for rental went down the day after I rented and they wouldn't prorate the price for the two days I would have the vehicle. Never renting from here ever again.2.0
Mediocre
16 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in Aguadilla
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2.0 Mediocre
Feb 2021
Pros:
There was no car available at allCons:
Getting the car I reserved10.0 Excellent
Oct 2019
Pros:
YesCons:
Yes8.0 Excellent
Mar 2019
Pros:
Easy in and out. Great car. Excellent service desk and employee.Cons:
Car was disgusting. Trash and food leftover between seats. Sticky stuff in cup holders. Car was untouched from previous renter.9.6 Excellent
Jan 2019
Pros:
Friendly staff Easy pick up and drop off Nice carCons:
Pretty slow check in, thankfully we were at the front of the line2.0 Mediocre
Nov 2018
Pros:
NothingCons:
They cancelled my car before my flight ever landed and did not have any cars available for me. They directed me to SIXT car rental and said they would match the price, but they charged me $450 instead of $350. Since I was stuck I didn't have a choice. This is the worst rental experience I've ever had trying to use Kayak2.0 Mediocre
Jun 2018
Pros:
They seemed sympathetic, at least.Cons:
I was able to "reserve" a car, but when I got there they didn't have any and also couldn't find my reservation. Can't really give ratings on anything because I never got the car.Allied
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Aguadilla
Enterprise
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Aguadilla
GREEN MOTION
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Aguadilla
Locations in Aguadilla
Wings Road corner of RD 110 Ramey Base
+1 787 890 8929
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MEXRENTACAR
No score is available
Cleanliness
-
Comfort
-
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-
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-
One location in Aguadilla
Locations in Aguadilla
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National
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
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-
One location in Aguadilla
Locations in Aguadilla
Hangar 579 Rafael Hndz Airport
+1 787 890 3732
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NextCar
No score is available
Cleanliness
-
Comfort
-
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-
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-
One location in Aguadilla
Locations in Aguadilla
Wings St. #333 Ramey Base
+1 787 890 3010
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Priceless
No score is available
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-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Aguadilla
Locations in Aguadilla
333 Wing Road
+1 787 890 3010
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Sunnycars
No score is available
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-
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-
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-
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-
One location in Aguadilla
Locations in Aguadilla
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Most popular car type | Compact |
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