Guest reviews
Overall rating
8.6
Excellent
Based on 53 reviews
Cleanliness
8.6
Comfort
8.7
Pick-up/Drop-off
8.3
Value for money
8.6
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
17
5
2
0
3
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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10.0
Pros: Everything was fast easy and quick
Cons: Offering a better deal
review from
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8.8
Pros: Good
review from
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8.0
Pros: Staff was execellent- but because of covid-19 counter measures- had to wait outside and do transaction through small window opening in trailer and in facial mask.
Cons: Honestly if not for above mentioned procedure it would have been perfect. Really attentive, fast and knowledgeable staff and nice car
review from
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8.0
Pros: The price/value was great, and the rental extension over the phone was a simple and easy process without any price-gouging.
Cons: During this Covid19 lockdown, the Alamo office shutdown early and nearly left me stranded in the middle of nowhere with no way of getting out. Calling the head office or local office gave zero help. I only got the car by yelling from outside the gate until I got the attention of the worker in the office, and then convincing her to allow me to fulfill the reservation. If that hadn't happened I would've been completely stranded in the middle of nowhere for 24hrs
review from
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2.0
Cons: They were closed when I arrived!! I Never got the car
review from
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10.0
Pros: The staff were very knowledgeable and professional with their service. Amazing service. A+
Cons: Everything was perfect.
review from
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10.0
Pros: Even though many people arrived at the same time, they were relatively quick and efficient. Our car had a good amount of sand when we returned it and she didn’t mind at all. She understood since we were on a beach vacation after all!
Cons: They’re a minute outside of the airport so there’s a shuttle that takes you back and forth but again it was very quick and efficient. They know the time tables of the airport so they’re very respectful of that.
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10.0
Pros: Friendly staff.
review from
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9.6
Pros: Convenient to the airport terminal when dropping off the car.
Cons: A little faster at the counter would be nice. But this was pretty good for Puerto Rico.
review from
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10.0
Pros: Just an overall great experience. Staff was friendly and helpful. Even with flights arriving at odd times, there were many options to pickup and drop off the rental.
review from
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5.6
Alamo in Aguadilla
Pros: I liked that the drop off was very quick and the staff is friendly. Car was clean.
Cons: I didn't like that Alamo makes no mention that Enterprise bought them out at that location and are no longer called Alamo, which makes them difficult to find. They are also not located at the airport terminal as they claim. Had to wait 15 minutes for a shuttle to and from the airport.
review from
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10.0
Very good
Pros: Everiring was ecelent
review from
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