Guest reviews
Overall rating
6.8
Good
Based on 51 reviews
Cleanliness
6.9
Comfort
7.0
Pick-up/Drop-off
6.8
Value for money
6.7
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Pros
"Car was nice and clean"
(in 2376 reviews)
"The staff was very helpful"
(in 959 reviews)
"So amazing customer service from Brad"
(in 242 reviews)
Cons
"Thrifty's customer service was terrible."
(in 203 reviews)
"Car was very dirty inside."
(in 69 reviews)
""Nothing, no cars were available.""
(in 2242 reviews)
Recent reviews
Traveler rating
11
4
4
1
10
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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2.0
Pros: There was no car available at all
Cons: Getting the car I reserved
review from
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10.0
Pros: Yes
Cons: Yes
review from
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8.0
Pros: Easy in and out. Great car. Excellent service desk and employee.
Cons: Car was disgusting. Trash and food leftover between seats. Sticky stuff in cup holders. Car was untouched from previous renter.
review from
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9.6
Pros: Friendly staff Easy pick up and drop off Nice car
Cons: Pretty slow check in, thankfully we were at the front of the line
review from
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2.0
Pros: Nothing
Cons: They cancelled my car before my flight ever landed and did not have any cars available for me. They directed me to SIXT car rental and said they would match the price, but they charged me $450 instead of $350. Since I was stuck I didn't have a choice. This is the worst rental experience I've ever had trying to use Kayak
review from
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2.0
Pros: They seemed sympathetic, at least.
Cons: I was able to "reserve" a car, but when I got there they didn't have any and also couldn't find my reservation. Can't really give ratings on anything because I never got the car.
review from
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2.0
No cars available!!!
Pros: Nothing
Cons: I came for nothing to the car rental as there were no cars available!!
review from
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10.0
Pros: Every thing
review from
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2.0
The staff lacks professionalism
Cons: The staff was rude and non educated!
review from
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2.0
Lies
Pros: It was in the airport
Cons: Was not what I signed up for. I reserved the car on Kayak and when I got there the pricing was way different! On kayak it was 123.00 plus 45.00 for insurance. When I got there it was not honored and I had to pay 242.00 big difference. Kayak charged me 45 for the hold and I was charged 400 until I returned the car
review from
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10.0
Pros: Everything was perfect
review from
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7.6
Cons: I had an appointment to pickup at 1:00pm, the attendant showed up at the counter at 1:40pm. Didn't even apologize.
review from
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