Find reviews that mention:
6.0
Didn’t like that I paid for insurance when renting the car and then when I got to location to pick up car I was charged for additional insurance saying it was separate.Reviewed 2022 Jul 31
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2.0
Clean the car properly, car was smelling like sweat and seat was stained. Bad experience and extra fees to picked up.Reviewed 2022 Jul 31
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10.0
They charge us a 50.00 drop off fee. Which was not mention on the reservationReviewed 2022 Jun 06
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10.0
Staff was greatReviewed 2022 Feb 15
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2.0
First, this was supposed to be ACE car rental, turned out to be Charlie's Puerto Rico car rental. I made a point of this distinction because apparently this gives them the right not to abide by the rules. I was quoted $159 total rental by priceline for a car from 1/15/22 2:00 am to 1/22/22 12:00 am (midnight). When picking up the car they added $15 because priceline forgot to add the location fee. When returning they added an additional day $59 because for them 12:00 am for 1/22/22 meant midnight of 1/21/22. Not sure about this.Reviewed 2022 Jan 23
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8.0
PriceReviewed 2022 Jan 04
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2.0
I usually pay the amount the rental confirmation states after reserving, but this time I had to pay a lottt of extras unexpectedly and I will not book again at Ace or Charlie’s Car Rental. The prices were astronomical to begin with and then they charged for other things that I still don’t understand and that I never had to at other car rentals in PR.Reviewed 2022 Jan 03
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10.0
Pros:They were fastCons:NothingReviewed 2021 May 06
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6.0
Pros:Car was ready and cleanCons:Very expensive for the car. They only had 1 person working the counter and it took almost 1 hr to do the paperwork and get the car.Reviewed 2021 Apr 27
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9.6
Cons:Gave a non smoking car with a strong smoke odor. They gladly change the unit to correct the error.Reviewed 2020 Jan 28
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10.0
Pros:YesReviewed 2020 Jan 24
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5.2
Cons:My battery died and they should have replaced it the first time. Two days compromised with carvthe wouldn’t start.Reviewed 2019 Dec 31
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