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2.0
Bad experience overall. After I booked the rental, notice the dates were incorrect, I attempted to correct the error but was not able to do so. I contacted them via email and was told that I could cancel the booking via the web. That was not possible. I finally gave up. All I want is to cancel the booking and get a refund for the US $27.86 that was charged to my credit. The web site is no way user-friendly. It would be appreciated if you can assist me in getting my refund. Thank you, John Valentin C: 516-819-2177Reviewed 2022 Jul 07
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10.0
The only problem was that I did not know whether to go to the airport location or lot location. Waited at the airport for an hour only to be told to go to the lot which I did not know they had.Reviewed 2022 Jun 14
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10.0
Pros:I used your service before until I had a very Nasty experience in San Juan where I had to agree to pay almost double for both car rental ( Maritza Gonzalez & Wesley Gonzalez otherwise they will not give me the keys (which I ask for 6 time ) but the girl training wanted to show the new staff how to rip off the vacationers ( very sad person) ! If you would apply the same service I received in Aguadilla to San Juan your rating will must definitely increase , looking forward to returning and letting my crew know of the new experience , thank you. In fact I might to contact you regarding the issue but I been very busy for the last few years traveling yet I will never forget the impact she created on my family !Cons:Know the trainer in San Juan has been dealt with , right now I don’t have the time to pull her name for the files yet I am sure you can track her down if you really value your future customers !Reviewed 2021 May 10
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10.0
Cons:Lower priceReviewed 2020 Dec 07
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2.0
Cons:I sent three emails and tried to call to get a refund because my flight got cancelled by the airline. I never heard back.Reviewed 2020 May 06
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5.6
Cons:The total price for renters on PR needs to include the third party mandatory insurance which is 15$ a day when you reserve online and needs to be disclose on the web page. Because they wont let you take the car without this insurance so is a surprise when you arrive at the place with an unexpected huge fee. You may have full cover insurance from the USA but it may not have third party protection insurance so you will be charge extra 15$ a day.Reviewed 2020 Mar 13
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7.2
Pros:Staff was friendly and the car was pretty much brand new.Cons:The pickup process was way too slow. It took around 30-40 minutes between signing documents, inspecting the car, etc. This process must be improved! I would probably not rent here again just because of this.Reviewed 2020 Feb 19
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2.0
Pros:They canceled the reservation when my flight was slightly delayed because they ran out of cards on a busy weekendCons:Actually have the car I rented available...Reviewed 2020 Feb 18
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3.2
Pros:The car and staff were fine.Cons:Tons of hidden costs and fees. Ended up being over double the amount shown on the original booking. Pickup and Dropoff were very confusing. Shuttle took forever to arrive at the airport. No one works at the desk.Reviewed 2020 Feb 09
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10.0
Pros:Friendly and very helpful staff!! Transported to the airport quick and efficient. Would definitely rent with them again!!Reviewed 2019 Nov 16
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7.6
Cons:The prepaying of tolls is a complete scam. They overcharged us by 3x for going to san Juan. I wont rent from them again.Reviewed 2019 Nov 12
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9.2
Cons:Gave a good rating instead of excellent only because it said on airport terminal. Had to take shuttle. That was main reason we rented from them but it all worked out shuttle was fine.Reviewed 2019 Nov 10
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