10.0 Excellent2021 Mar 25
Pros: Everything was very smooth. No attempts to upsell. Got me on my way quickly and pleasantly.Cons: I don't have much to say. Everything went as I expected.
10.0 Excellent2021 Mar 22
Pros: Pick up was fast and easy and only took a few minutes. The return was even faster. I just pulled up and someone was there to take the key and I left.Cons: Honestly , nothing on this rental.
10.0 Excellent2021 Mar 15
Pros: The staff in the parking garage was especially helpful and friendly for pick-up and drop-off. They couldn't have been better and were always available to gladly help.Cons: The inside-office/front desk person wasn't quite as friendly as the very helpful outside people.
10.0 Excellent2021 Mar 12
Pros: Pam was super helpful!Cons: Notification before reservation (was wrong time) cancelled to confirm.
6.0 Good2021 Mar 10
Cons: When I arrived I was told there was a 25 minute wait for a vehicle. I was informed I’d receive a phone calls when the car was ready. I waited for about 45 minutes and didn’t hear anything. So, I decided to go back inside to check. There was a shift change, and when the new attendant heard my complaint she immediately began processing my reservation and said “I don’t know why he didn’t call you.” An apology would have been a better response. An offer to discount or add a perk to my reservation would have been a stellar response. Once I left the desk and met with the second attendant in the parking garage, I was informed there there was some mixup and tha the car I was assigned “doesn’t work.” I had to wait another 15 mins alongside another customer for a new car and keys to be issued. What should have been a 30-minute to one hour process, was a process that took about two and a half hours of my evening away from my family. Once I received the car, all was well. The car return was also a relatively smooth process. However, the long wait time at pickup, miscommunication, and poor customer service will definitely make me hesitate to recommend or use NextCar ever again.
8.0 Excellent2021 Feb 10
Pros: Drop off was greatCons: Pick up was very slow. Nobody at the rental counter when I arrived and it took multiple attempts to get the computer to work
10.0 Excellent2020 Dec 23
Pros: The pick up process was so efficient, quick, and smooth. Pam was so sweet and I could not rave more about how excellent it was.Cons: Absolutely nothing. My experience was perfect.
10.0 Excellent2020 Dec 21
Pros: The staff was very helpful and very professional. And the return also was very professional and respectful. Very happy either the service will recommend.Cons: Everything was perfect.
4.0 Okay2020 Nov 30
Pros: The car was dirty and they had no fleet of vehicles.Cons: Going with Avis which is what I ended up doing.
10.0 Excellent2020 Oct 15
Pros: Pick up and drop off at BWI was a breeze. The midSUV was clean and comfortable.