Book NextCar car rentals in Hanover

Reviews for NextCar in Hanover

Recent reviews

Traveler rating

Wonderful

22

Very good

3

Good

1

Okay

3

Fair

1

Mediocre

0

Poor

7

10.0

It's always a quick and pleasant experience, staff are very helpful.Reviewed 2024 Apr 06

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6.0

The customer service could have been better. Did not disclose a $150 security fee during sign up. Security fee was refunded upon return of car but it would have been nice to have that known before car pickup.Reviewed 2023 Oct 12

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10.0

Easy, fast, and the car was spotless and well maintained. Awesome experience.Reviewed 2023 Jun 18

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10.0

all went very smooth no problemsReviewed 2021 Jun 24

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10.0

Pros:Very nice and courteous staff. The car was excellent, almost brand new, and drove great. The pick up and drop off were quick and easy.Cons:I did not receive any receipt or acknowledgement when I returned the vehicle. The car was checked in quickly but the agent said he would email the receipt and I had to call back the next day to request the receipt.Reviewed 2021 May 25

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10.0

Pros:Everything was very smooth. No attempts to upsell. Got me on my way quickly and pleasantly.Cons:I don't have much to say. Everything went as I expected.Reviewed 2021 Mar 25

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10.0

Pros:Pick up was fast and easy and only took a few minutes. The return was even faster. I just pulled up and someone was there to take the key and I left.Cons:Honestly , nothing on this rental.Reviewed 2021 Mar 22

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10.0

Pros:The staff in the parking garage was especially helpful and friendly for pick-up and drop-off. They couldn't have been better and were always available to gladly help.Cons:The inside-office/front desk person wasn't quite as friendly as the very helpful outside people.Reviewed 2021 Mar 15

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10.0

Pros:Pam was super helpful!Cons:Notification before reservation (was wrong time) cancelled to confirm.Reviewed 2021 Mar 12

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6.0

Cons:When I arrived I was told there was a 25 minute wait for a vehicle. I was informed I’d receive a phone calls when the car was ready. I waited for about 45 minutes and didn’t hear anything. So, I decided to go back inside to check. There was a shift change, and when the new attendant heard my complaint she immediately began processing my reservation and said “I don’t know why he didn’t call you.” An apology would have been a better response. An offer to discount or add a perk to my reservation would have been a stellar response. Once I left the desk and met with the second attendant in the parking garage, I was informed there there was some mixup and tha the car I was assigned “doesn’t work.” I had to wait another 15 mins alongside another customer for a new car and keys to be issued. What should have been a 30-minute to one hour process, was a process that took about two and a half hours of my evening away from my family. Once I received the car, all was well. The car return was also a relatively smooth process. However, the long wait time at pickup, miscommunication, and poor customer service will definitely make me hesitate to recommend or use NextCar ever again.Reviewed 2021 Mar 10

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8.0

Pros:Drop off was greatCons:Pick up was very slow. Nobody at the rental counter when I arrived and it took multiple attempts to get the computer to workReviewed 2021 Feb 10

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10.0

Pros:The pick up process was so efficient, quick, and smooth. Pam was so sweet and I could not rave more about how excellent it was.Cons:Absolutely nothing. My experience was perfect.Reviewed 2020 Dec 23

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More

• What is the most popular rental car from NextCar in Hanover?

  Compact (Nissan Versa or similar) is the most frequently booked rental car type from NextCar in Hanover.

• How many car rental locations does NextCar have in Hanover?

  NextCar has 1 rental location in Hanover. Take a look at our NextCar rental location map to find the best rental cars near you.

• Does NextCar have a car rental location at the airport: Dulles Intl airport (IAD)?

  No (According to our data)

• Does NextCar offer shuttle or airport pick-up services from Dulles Intl airport (IAD)?

  No (According to our data)

• Does NextCar have a car rental location at the airport: Baltimore/Washington airport (BWI)?

  No (According to our data)

• Does NextCar offer shuttle or airport pick-up services from Baltimore/Washington airport (BWI)?

  Yes

• Does NextCar have a car rental location at the airport: Reagan-National airport (DCA)?

  No (According to our data)

• Does NextCar offer shuttle or airport pick-up services from Reagan-National airport (DCA)?

  No (According to our data)