Pros: Vehicle was nearly brand new. Clean, inside and out.
Cons: Long wait in line. Representatives seem care-free.
Pros: The people there were very pleasant to deal with.
Cons: I was late picking up my car and I still had to wait for 20 minutes. The car was not cleaned very well.
Cons: Provide a car that wasn’t damaged
Pros: Everything was easy and quick. The staff was great.
Cons: The Dodge Journey is just an awful vehicle. It was so dirty when picked up. And the vehicle just is too small for its class.
Cons: The amount of time spent at customers service on pickup and drop off!!
Pros: Car was as expected and reasonably clean.
Cons: Pick up took over 1 hour. Not enough staff. No hand sanitizer in line. No hand sanitizer available in car. No food or drink available at rental car lobby. Cost was much higher than promised.
Pros: Pick up - agent was nice but totally misrepresented the charges. No-one was at the drop off, so cannot say anything about that. I appreciate that everyone wore masks and it was quite clean.
Cons: Phone number does NOT ring to the pickup location. No-one was at the drop off, so cannot say anything about that. However, the intake numbers seems to think we drove 1070 miles in 4.5 hours. (we did not average 237 mph). Avis added $20.81 in mystery taxable fees. Charged me for roadside assistance ($7.99 not requested) Charged me for a full tank of gas (option was taken for $41 - but we were told we only paid for what we used, which was 5/8 of tank or 10.3 gallons = $25.61)
Cons: At pick-up the rep wasn’t sure of what car was available. She left multi times to determine that. Finally she did; it was still the wrong car. She proceeded to write the updated info (mileage, color and another #) on the receipt instead of printing out a new one. That caused a hold up at the gate.
Pros: Had a choice of several cars, and took the advice of the woman at check-in as to which was better. Was a good choice.
Cons: Can't think of anything to be improved on.
Pros: The vehicle was clean and comfortable w/ a full tank of gas as expected.
Cons: Waited 47 minutes in line before approaching the counter. Most likely won't be returning to AVIS; time is money!
Pros: Friendly staff. Quick process
Cons: Extra charges not clearly explained in the beginning
Avis has 1 rental location in Hanover. Take a look at our Avis rental location map to find the best rental cars near you.
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