1.9 Horrible2021 Sep 12
The van we rented was missing knobs to control the AC. It took over an hour for pick up and drop off and the employee who took care of us was really rude and didn’t seem to care when we complained.
5.9 Okay2021 Aug 01
I wanted to switch credit cards for payment at the time of drop off at the airport. I was told I needed to get on the line at the kiosk, but there were about 10 customers ahead of me. I was waiting for a half hour before I gave up and left in order to catch my flight. I suggest that there be more staff available at airport drop offs for assistance.
2.0 Mediocre2021 May 09
I spent an hour and a half in line to pick up the car and when it was finally my turn I was told there were no cars available except for a 12 passenger commercial van. If I hadn’t insisted they would have never gave me another option. There were a bunch of hidden fees, had to call to get them clarified after I dropped car off. Will not rent again.
10.0 Excellent2021 Mar 02
A full tank of gas when I picked it up, but it worked out fine, so not a problem.
6.8 Good2020 Jul 08
Long line to check car. Waited a long time then we were told we could put keys on dashboard and show our gas receipt to someone downstairs. No one downstairs but when we came back up our car was gone. Then we were charged$17 d for gas even though it was full. We had and it took phone calls to get the$17 fee reversed. No one was in charge of any kind of office. Free resolved ok but it was an ugly return process
4.0 Okay2020 Feb 13
Car dirty when picked up, cigarette ash everywhere. Tank was completely full when dropped off, and I was charged for 1/8 tank of fuel.Clean car, don't scam customers.
2.0 Mediocre2018 Dec 31
No car availableNACar/van was not available
6.8 Good2018 Feb 04
No help from the rental office staff in Kissimeeeasy to pick upDidn't warn us that the on ramp to the highway right next to the rental office accepted nothing other than quarters or the easy pass (no signage either), so we were charged an extra fee that we couldn't then avoid. Also, tried to give us less than a full tank of gas, and didn't fix it on the computer when we asked for a receipt to confirm it...the person at the drop off in Tampa had to make all the adjustments
4.0 Okay2017 Jan 18
The car was fine, newish, and drive well. Drop off was cake...very quick.I wanted to pick up the car a bit early, but they didn't have any "economy". So, they said that they only had suv for a different rate. One question: how does a car rental place without any cars make you feel? Answer: less than confident.
8.0 Excellent2016 Oct 23
The car he gave us was pretty new and nice. The guy who works there was nice.We were glad that we came right on time since it was the last car they had. The guy behind us in line had a reservation and was told to go to a different location since they were out of rental cars. The place is hard to find and very small. The guy who was there was nice but he pretty much did everything, from taking care of customers coming in, and picking up the cars. At some point, a bunch of customers were at were confused because he just left the office and no one was thre.