Guest reviews
Overall rating
8.4
Excellent
Based on 22 reviews
Cleanliness
8.3
Comfort
8.8
Pick-up/Drop-off
8.0
Value for money
8.3
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
2
3
0
2
1
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10.0
Cons: A full tank of gas when I picked it up, but it worked out fine, so not a problem.
review from
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6.8
Cons: Long line to check car. Waited a long time then we were told we could put keys on dashboard and show our gas receipt to someone downstairs. No one downstairs but when we came back up our car was gone. Then we were charged$17 d for gas even though it was full. We had and it took phone calls to get the$17 fee reversed. No one was in charge of any kind of office. Free resolved ok but it was an ugly return process
review from
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4.0
Pros: Car dirty when picked up, cigarette ash everywhere. Tank was completely full when dropped off, and I was charged for 1/8 tank of fuel.
Cons: Clean car, don't scam customers.
review from
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9.2
Pros: I got a free upgrade due to my type of vehicle was not available. Which in turn was worse gas mileage, but a very nice vehicle. Representative was great. She deserves a raise.
Cons: Not any fault of Budget, the previous renters trashed the vehicle with a lot of sand and sun protection lotion that is very hard to vacuum and clean off. They also dented it. The Rep went out of her way to make it right and tried her best to clean it.
review from
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2.0
No car available
Pros: NA
Cons: Car/van was not available
review from
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6.8
No help from the rental office staff in Kissimee
Pros: easy to pick up
Cons: Didn't warn us that the on ramp to the highway right next to the rental office accepted nothing other than quarters or the easy pass (no signage either), so we were charged an extra fee that we couldn't then avoid. Also, tried to give us less than a full tank of gas, and didn't fix it on the computer when we asked for a receipt to confirm it...the person at the drop off in Tampa had to make all the adjustments
review from
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4.0
Pros: The car was fine, newish, and drive well. Drop off was cake...very quick.
Cons: I wanted to pick up the car a bit early, but they didn't have any "economy". So, they said that they only had suv for a different rate. One question: how does a car rental place without any cars make you feel? Answer: less than confident.
review from
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8.0
Pros: The car he gave us was pretty new and nice. The guy who works there was nice.
Cons: We were glad that we came right on time since it was the last car they had. The guy behind us in line had a reservation and was told to go to a different location since they were out of rental cars. The place is hard to find and very small. The guy who was there was nice but he pretty much did everything, from taking care of customers coming in, and picking up the cars. At some point, a bunch of customers were at were confused because he just left the office and no one was thre.
review from
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