Pros: Truck was dirty, gas light ON... no customer service at pick up nor drop off
Cons: I was expecting way better experience from Hertz. How can you give away a car with the Gas light ON?
Pros: The staff (Kenny) was very friendly and upbeat. He made sure we were satisfied before we left and even called the next day to make sure everything was still going well.
Cons: The facility itself was rather run down but inside it was comfortable.
Pros: They tried to upsell me saying they didn't have the car I booked.
There was no one at the counter to pick up the car.
I spent two separate phone calls because Hertz hung up on me the first time after accidentally moving my reservation to some other location.
The car had food wrappers in it.
Cons: Don't upsell Have someone at your location. Don't hang up on customers. Clean the car. No one was at the location when I returned the car at noon. I was told to leave the keys with the hotel valet so they could get it later and they still have not sent me a receipt. This was very stressful.
Cons: They didn’t have my car
Pros: The entire experience was easy from the online rental to the the pick up and return!
Cons: The car i was given had numerous dings and chips
Cons: I have to cancelled because the price was totally different when I go to pick up the car.
Cons: They said they didn't have my reservation even though I gave them my reservation number. There were other people waiting with the same issue. Cars weren't available. Staff were on their phones and didn't want to help.
Beyond Disappointing. Took 90 minutes PLUS to get our smoke smelly car
Cons: Called the lady at the hotel for collection of the car at 10.45. She arrived at 11.30 No car - apparently had engine problem. Had to get a taxi to ANOTHER hotel to collect the car Taxi I paid for. The OTHER car REAKED of Cigarette Smoke Beyond that ZERO explanation of how the toll system worked. Its a 1.50 toll that they charge 5 dollars to fix.
Pros: Pickup was easy. Car was clean and as promised.
Cons: I didn't like dropping off the car to a Closed Location. The representative of Hertz told me to park the car in the front gate and just leave it there, but it didn't felt safe for the car. I hope not to get blamed or charged for damages if some occurred while I left it there.
Pros: Super nice employee and quick pick up. I even messed up my pickup date when I registered online, so when I showed up they weren't expecting me. The fixed my mistake and made it work, I was in and out in about 10 mins.
Pros: nice ride
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Hertz in Kissimmee.
Hertz has 4 rental locations in Kissimmee. Take a look at our Hertz rental location map to find the best rental cars near you.