Book Hertz car rentals in Kissimmee

Reviews for Hertz in Kissimmee

Recent reviews

Traveler rating

Wonderful

3

Very good

3

Good

0

Okay

0

Fair

1

Mediocre

0

Poor

13

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pick up the carcustomer service

car availablefriendly staff

car was cleangreat experience

rented a carlocation was closed

pick up and dropwrong location

2.0

Booked. Had a reservation number. Then no car. kayak doesn’t seem to know what inventory is actually on site.Reviewed 2022 Oct 25

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2.0

They text me one hour before the scheduled pickup telling me that they don’t have the car.Reviewed 2022 Aug 10

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2.0

The cars where super sharp and clean. Our bad experience was due to them not having an available vehicle for a reservation a had placed 2 weeks prior to the day I needed said car. Had to settle a refund and a new reservation over the phone and had to dispute the new charges that where added because they dropped the ball on my confirmed reservation. Had to drive 45min in the opposite direction of my travel route for pick up and drop off for the vehicle.Reviewed 2022 Mar 01

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2.0

Pick up was a disaster. Had to go to another location quite a distance away - faculty closed at noon and we had a noon pickup time scheduled. No notification of such.Reviewed 2022 Feb 07

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2.0

The car was filthy. There was mud and dirt all over the inside. There was sticky stuff all over the windows. They told me they had no other car and we needed a car for our trip. I asked them to swap the driver on the reservation not add an additional driver but they didn’t so I was charged for an extra driver. They said my tank was full and it was close to half way but I returned it full. I would never rent from hertz again.Reviewed 2022 Jan 03

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8.0

The time it took to complete the pick up was ok, the waiting room/counter is a bit congested and there isn’t a clear place for patrons to wait in line to be served in order. The way it’s set up it pretty much relies on the customers to be aware of their place in “line” so they k ow when it’s their turn. There doesn’t seem to be a clear check in of vehicles. There isn’t a designated worker assigned for I take and it feels like if there were a line, you would also wait in line to check the vehicle back in. While there is a formal check out process involving walking the vehicle with the worker as they take photos of the vehicle, at check in, there are no photos taken. This doesn’t make sense as there could be damage done to the vehicle after check in that isn’t the responsibility of the last renter that could be associated with the last renter. Also,returning, there was two associates and no customers and the associates didn’t greet. I understand it was early on a Sunday but making your customers feel welcomed is important. Nothing bad to report just a couple areas for consideration.Reviewed 2021 Dec 13

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10.0

Pros:Staff was extremely friendly.. it was a pregnant lady that helped us. She was awesome made everything quick & easy.. best experience I’ve had renting a car.Reviewed 2021 Jun 28

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4.0

Pros:Staff was friendly but not forth coming with info about tolls and so we called hertz and we were told we needed to see an agent at our nearest location. Found out the location had just closed and after another call to Hertz we were told again to wait until morning to get the info on toll sticker! Found out the next morning we didn't need to see anybody because we were to wait for a bill in the mail. We lost a day of travel because of this:( Also the side door of the cargo van kept getting stuck and would not open and the inside light would not turn off. My husband spent over 2 hours trying to turn it off on the way back from our trip! It was a very bad experience.Cons:A different vehicle altogether, as well as, information on the use of tolls. For the price we paid we deserved better service!!Reviewed 2021 May 26

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2.0

Pros:They cancelled my rental the morning I was supposed to pick it up. They told me they didn't have cars.Reviewed 2021 Apr 23

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2.0

Pros:Never got the car got there they told me sorry no cars for youCons:Would’ve been better if they can accommodate people when they screw up but they couldn’t care lessReviewed 2021 Apr 08

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2.0

Pros:The staff did their best but the entire experience was a disaster.Cons:My car wasn't ready and I had to wait a whole day for a car they that wasn't even the one I ordered. Wasted a ton of time and they clearly had no clue how to handle the amount of reservations they had.Reviewed 2021 Apr 07

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2.0

Cons:I was promised , reserved & paid for full size SUV & ended up with mid size SUV I deserved some type of credit & received nothingReviewed 2021 Mar 26

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• 2.0 /10Enterprise Car Rentals at Kissimmee
• 5.8 /10Budget Car Rentals at Kissimmee
• 5.5 /10Thrifty Car Rentals at Kissimmee

• What is the most popular rental car from Hertz in Kissimmee?

  Economy (Class Economy Car or similar) is the most frequently booked rental car type from Hertz in Kissimmee.

• How many car rental locations does Hertz have in Kissimmee?

  Hertz has 4 rental locations in Kissimmee. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Orlando airport (MCO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Orlando airport (MCO)?

  Yes