4.0 Okay2021 Nov 05
I was given the keys and told to find the car outside. The car had multiple dings and dents, some of which were marked with small Xs. The car also had a bad lingering smell. Either someone smoked inside at some point or worse.
2.0 Mediocre2021 Oct 22
I liked I could drop the rental car off in another city. Things that could have gone better 1. They could offer a map, like they use to, to get to the freeway. I’m old and don’t have a navigation device. 2. Shuttle service to budget, no help from them. Being last off plane we missed all taxis, took 2 hrs to get to budget. 3. Unfriendly service once we arrived. Our rental was a dirty car. 4. Once on our way, The car had a light on that wouldn’t go off, pull inconveniently off the road to find they never latched down the front hood of the car. HELLO! 5. The last blow was the return! Pull in they check everything out and see the gas gauge IS on full I’d just filled up. They wanted a receipt for the gas, I was NEVER informed that I would need proof. He basically accused me of trying to return a car without filling up, said some cars the gauge doesn’t drop off the full mark?? WHAT I just drove 170 mi. and you’re telling me your gauge doesn’t work? Needless to say they charged me $49.00 for gas. Need I say more….
1.9 Horrible2021 Sep 07
should of got refund car was nasty not cleaned at all went back they didnt have no other cars and car didnt even have spare tire!!
10.0 Excellent2021 Jun 03
The car was nice and drop off was easyI wish agencies were prepared for your arrival and head your car ready to go. You should be able to take care of almost everything online so that you can just jump and go
10.0 Excellent2019 Aug 28
Fast and easy
8.0 Excellent2019 Feb 17
The staff was friendly.Nothing.
8.0 Excellent2018 Dec 31
LocationSignage too small to locate store
10.0 Excellent2018 Nov 08
The rental vehicle was a great value, clean, and the customer service was top notch.
3.2 Mediocre2018 Sep 12
No drop-off fee for dropping at a different location.Exterior of car was dirty and I was told that was because it was the desert. The person at the desk handed me the keys and told me I would find the car out in the lot. The lot is a hotel lot and I had no idea where to look. It was 100 degrees and I had my 87 year old mother with me. I looked all over and had to go inside and find the worker who also had trouble finding the car. Started out of the lot to discover a low tire pressure warning. Back inside. This time the worker came out with me. Didn't realize until I was well on my way that the AC wasn't cooling right. I had it at 64 with full fan and it was never cool. I would never rent from this location again.
5.6 Okay2018 Aug 28
OkEasy drop offWas not able to choose rental