Guest reviews
Overall rating
8.3
Excellent
Based on 108 reviews
Cleanliness
8.4
Comfort
8.5
Pick-up/Drop-off
8.4
Value for money
8.1
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
31
11
6
4
6
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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6.4
Pros: Car was dirty inside and out when we picked it up....dropped it off at Yuma, gal was great there!
Cons: Clean the car before we get it
review from
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10.0
Pros: Staff in person was extremely friendly and helpful!!
review from
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2.0
Pros: I didn’t like anything. We arrived at our original airport only to find out the rental was booked at a different airport. I had to pay $100 to Uber to the Mesa airport and when I got there, they didn’t have any cars. There was a line of about 30-40 people that were all waiting for cars.
Cons: Kayak needs to do a better job of disclosing the location of the rental place. I put in the Phoenix Sky Harbor airport. What I didn’t realize is they switched the airport to the Mesa airport. Then when we finally were able to get to the Mesa airport, there weren’t any cars.
review from
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2.0
Pros: Nothing.
Cons: You rented me a car from a closed location. I was dropped off with no way home. I finally got a ride home. Before confirming a reservation you should make sure the business is actually open.
review from
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8.0
Pros: Good size
Cons: Charged more than my itinerary
review from
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3.6
Cons: When i arrived, i was told they didn't have the specialty car i reserved. There were two identical ones in the parking lot and they said they were reserved for others. Not sure why my reservation wasn't valid and theirs was. They did offer another car, but it was our 30th anniversary and we had our heart set on the convertible. Fortunately, Hertz overheard us and they had one and gave us a great deal on it.
review from
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10.0
Pros: awesome staff. only one person there for check in so had to wait about 15 minutes. But everything was great. I will definitely use again when I need a car.
Cons: hours of operation limited and staff limited due to pandemic. But they were awesome working around this issue. Great experience.
review from
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5.2
Pros: They upgraded my car because there were no economy cars available
Cons: There was only one person at the rental counter and 15 customers in line. I believe I left a pair of Samsung Galaxy AirBuds in the car that nobody alerted me to.
review from
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7.6
Pros: The staff was very friendly and helpful - even when I arrived very close to 6 pm. The vehicle was clean and in great shape, the paperwork was fast and easy to complete.
Cons: It could have been catastrophic that I rented a van, but a large SUV was cheerfully presented to me when I arrived as though I would consider it an upgrade; the van came back damaged. When you need a van, you need a van so I think a customer should be called about something like this and given the chance to say fine, I'll take the SUV or please find and get me a van from a nearby location. I worked with the SUV but it was a startling surprise. Also, I didn't like the street I had to leave my car on much - not visible to Enterprise due to a wall or bushes, and it was dark.
review from
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10.0
Pros: Staff super helpful, good price and product
review from
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10.0
Pros: The staff was helpful, the car was clean and maintained.
review from
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3.6
Cons: If they would have had the truck I rented.
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FAQs about renting a car from Enterprise in Mesa
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Does Enterprise have a car rental location at the airport: Sky Harbor Intl airport (PHX)?
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