Pros: Nothing. Never had a chance to get the car.
Cons: The Kayak experience. I put into the search engine PHX airport. PHX is the identifier for the Sky Harbor airport. When I arrived at PHX, then spent 1 hour in line foe the rental car bus, then an hour and a half at the Hertz counter, I was then informed that my rental car was actually at Mesa Gateway airport. What!?! Why ask me what flight I'm on if you weren't going to have the car at that airport? the only option was to get a Taxi to the other airport ($85) or cancel the reservation, and scramble for something else. Thanks for the absolutely miserable experience. Oh, by the way, I was in town for my Mothers funeral. As if I didn't have enough stress!
Pros: There was nothing to like, they didn’t have ANY cars.
Cons: They were happy to take my money but did not deserve a car. They said they might get a car the next day. They couldn’t offer a refund at the desk, they had no idea when a car would be available, they made no accommodations. I had already paid for a car and they expected me to wait in Mesa indefinitely for a car to just randomly show up. Employee was rude and short with customers and made no effort to help anyone in any way which was odd considering they left an entire flight of costumers without the service they had purchased. I don’t understand how a business can operate in this way.
Pros: The one staff member was helpful and got me in to a vehicle.
Cons: They weren’t there at 12pm when my reservation was booked and paid for. Sat outside for about 15minutes in Arizona heat with a few other customers who were waiting. Shouldn’t have prepaid because it was a waste as I didn’t get my car on time. Had issues with my card and what cards they accepted so when I finally got a vehicle it smelled like smoke and had a burn mark. Will never rent from hertz again
Pros: Very affordable and easy to do business with
Cons: Be able to get an affordable car at the Phoenix Sky Harbor airport
Cons: They did not have a car for me. They said there is a glitch in their system and it should have not reserved a car for me. I had to scramble to get a car from a different rental counter. Luckily I got the last car enterprise had or I would have been stuck. I’m extremely disappointed and I expect a full refund of the insurance I purchased through your site. Also, I will not be booking thru Kayak since it is obviously not reliable.
Pros: Car was comfortable- Buick mid-size SUV . We had to change the drop off location and customer service on the phone was excellent! Polite and friendly!
Return was a breeze at the airport
Cons: Interior of car was not very clean. There was a dental floss left behind.
Cons: The car smelled beyond bad! Also when I called to change my drop off location they said they were unable to help me?!
Pros: I like the fact that I received a car...2hours later.
Cons: Don't charge me for fuel that I didn't use.
Cons: There was a large fee attached to bringing car to a different airport
Pros: Not very much to like
Cons: When a customer reserves a car a month in advance and receives a text the day before his flight that there are no cars, it is highly unlikely that customer will ever use Hertz again. Truly one of the worst travel experiences I have have encountered. I WAS a Hertz gold member....no longer
Cons: We did not realize the pickup changed to the Mesa airport instead of the Phoenix airport. So we had to take a 42-mile Uber to get it which was costly. Then we waited about an hour to get the car because they had to wait for cars to get returned. The agent at the Mesa airport really was great and was able to change our final drop off to the Phoenix airport which we really appreciated! Thank you.
Pros: The price.
Cons: Nothing. It was far from the airport, but I knew that and we saved a lot of money.
Hertz has 4 rental locations in Mesa. Take a look at our Hertz rental location map to find the best rental cars near you.