10.0 Excellent2017 May 16
CourteousPros: Desk agent very prompt and friendlyCons: Gave us free upgrade
2.0 Mediocre2017 Apr 22
Didn't have a car for me.Pros: Nothing.Cons: After arranging for the rental several days in advance and prepaying, I arrived to pick up my rental only to find that they did not have a car available for me. Instead I was offered my pick of dirty vehicles that had not been cleaned or refilled. Ended up going to Hertz and spending more money to rent a car spur of the moment but at least they had cars.
10.0 Excellent2017 Mar 24
Pros: Upgrade for freeCons: Nothing
9.2 Excellent2017 Mar 20
Pros: Price. Bringing the car to the front. Quality of car.
8.8 Excellent2017 Feb 08
Pros: Friendly customer service agents.Cons: Too many hidden fees. Just use bottom line pricing when quoting costs.
7.6 Good2017 Feb 04
very helpful staff!Pros: The woman at the counter in South Bend was great! Loved that she offered me a bottle of water for the road - great touch!Cons: The car didn't have a CD player - really wish there was a way for that to be indicated in advance. Also the car itself was pretty uncomfortable, hard to maneuver the seats but for the price and short drive it got the job done. The address listed for the Alamo pickup was wrong, it should be more specific in the rental info. Had to ask at another place before finding out about going into the airport. And then still had to get from rental counter to where the car was located. Please put that info in rental stuff up front so people can know that in advance!
10.0 Excellent2016 Dec 22
Pros: Needed to rent in one state and drop in another. Alamo was very convenient and accomodatingCons: Car had an odor of smoke when I picked it up so previous renter must have been a smoker
10.0 Excellent2016 Dec 19
Great Deal, Great ExperiencePros: Super efficient pickup and drop off, best deal we've ever found for the South Bend airport to Chicago O'Hare airport route, gas was very affordable, and they easily reimbursed us for the I-Pass when it didn't work.Cons: The I-Pass we paid for was invalid, but they reimbursed us at drop off so everything was resolved.
2.8 Mediocre2016 Dec 18
Pros: The woman at the counter in south bend was friendly and professional. The price was reasonable.Cons: There was no washer fluid, and it wa difficult to get the screen clean and was dangerous. The car rattled.
10.0 Excellent2016 Nov 18
Great car with Seamless pickup and drop offPros: It took maybe 3 minutes to do paperwork for the car and I was in the car and on my way in less than 10 minutes for the whole process. I paid for 1/2 tank of gas (great option over full tank that used to be standard) I used only about 1/4 tank of gas but the convenience of paying 1/2 tank up front was well worth it since I was returning at Ohare airport and am not familiar with that area. Returning was a breeze and I was on my way in only about 1 minute. Price for this one way rental is what convinced me initially to go with Alamo and my previous good experience with the company and their friendly, competent staff - always- was the clincher. Additionally, the shuttle driver was great!Cons: What's not to like - everything was perfect! Only one suggestion have person checking in the car confirm keys are on the vehicle and note that on the receipt. I double checked to be sure the keys were in the car when I left it but still second guessed myself several times on the way to the airport on the shuttle - what if some malicious person took them leaving me responsible?