Pros: Reserved a convertible weeks in advance that showed on the website was available.
Cons: If it isn’t available, the Corp website shouldn’t allow you to reserve one! I wasn’t notified it wouldn’t be available. Not at booking, not a week before booking, not the day before booking. a specialty vehicle order should be a flag that budget should validate and confirm availability when booking or within a day or two. It totally messed up my plans, cuz I called one day in advance just to confirm and assure, and to my surprise, they said No, none on the lot and none will be on the lot. Budget, you have a corporate issue here, that you need to address! You simply can’t say it’s available when the local office tells me no way it’s gonna be there. How can Corp office say one is available to rent? False advertising. I would have been livid had I traveled there only to find the promised reservation not possible to be filled, with budget knowing this well in advance but doing NOTHING about it.
Pros: Desk was not open at 0800 as scheduled, and hadn't even opened by 0830 when we left in a acar from another agency!
Pros: Very friendly and helpful staff.
Cons: They could have had a vehicle available. No vehicle = stranded at the airport. Thanks Budget and Kayak! (But not really)
Cons: Upon arrival at drop off, their mobile check in didn’t work so I had to wait in line. They said they would email me to confirm that it was closed out. I still haven’t received an email, and have no idea if they closed it out properly or if I will be charged for extra days. The tank was full.
Cons: 2 cars both dirty
Horrible rental experience
Pros: Super nice associate who tried to do his best. Awful manager support tonthis Employee. He was more professional than his boss.
Cons: Didn’t like being charged for a convertible car that is non existent on ur lot. Don’t offer cars in your inventory that aren’t REALLY There. I promised my little nieces they would be picked up in a convertible. His disappointmented they would be. I never even GOT to pick them up becus the next rental car had a tire blow just miles on the toll road leaving me in a very dangerous situation. Road side service was 3-4 hours. I could have been killed waiting there that long with an almost dead cell phone. This happened at 6pm. Roadside showed at at 10:30pm at NIGHT! I left the car and told them to have it towed. I can’t sit here for 4.5 hours waiting for help! SBN store NEVER ANSWERED THEIR PHONE FOR ME. I needed help and was stranded and no battery left. Then I get trapped on 800 number. WORST EXPERIENCE EVER! Never again!!!!!
Cons: Budget had no cars available!! They had one 12 person manual transmission passenger van! Not one car! When I asked why they booked my rental when they had no cars, Aaron-desk clerk, said they do this all the time. I had to take a$111 Lyft in order to make my flight in Chicago! Extremely unprofessional
No car is available even if you have booked it !
Pros: I booked car through Kayak. Once I get to budget rental company in the airport they said all the car are sold out!
Pros: Car was decent (Kia Soul).
Cons: When I came to pick up the car no one was at the desk for about 15' (she was outside smoking). When I dropped off the car they simply took the keys at the desk and did not bother to check mileage/condition nor offer a receipt. When charges hit my credit car the amount was almost double the quoted amount. Had to waste my time to call home office to have corrected and there was no adequate explanation. Disturbing!
It smelled like an ashtray
Pros: Price wasn't bad
Cons: The car had obviously been smoked in. It smelled horrible. had to return it after one day. I couldn't even drive it.
Pros: The vehicle was nice, clean, and super reliable
Economy (Chevrolet Spark or similar) is the most frequently booked rental car type from Budget in South Bend.
Budget has 2 rental locations in South Bend. Take a look at our Budget rental location map to find the best rental cars near you.
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