4.0
Pros:Yes, staff was friendly.Cons:It was the customer service when trying to call South Bend I was always routed to corporate. No one was at the Enterprise desk in South Bend so no one walked around the car with me. A supervisor on the phone used a phone and/or had a soft spoken voice. I could not hear him.Reviewed 2021 May 05
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10.0
Pros:Staff was friendly and efficient. I was in and out quickly. Great experience.Cons:Only odd thing about renting in South Bend is there are no assigned spots. You everyone is walking around the lot hitting their car lock fob listening for the noise. It was actually kind of comical. But if the weather was bad or you were in a big hurry I could see how it would be irritating.Reviewed 2020 Oct 26
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9.2
Pros:Drop off in Downtown Falmouth MA. was great, Attendant was helpful and friendly. Pick up in South Bend IN. Airport went well even though I forgot who was supplying the car and the Kayak email confirm was on my PC , not my phone, they found me, I got the car.Cons:The Ford Fusion hybrid has a weird feature where the engine turns off when you stop at a light or drive-through. This feature can be turned off by a button on the dashboard.Reviewed 2020 Sep 18
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2.0
Cons:Enterprise called me a day before and told me they had to canceled my car as they had high demand for the Holiday and they did not had the car that I reserved many days ago. They told me they couldn’t do anything that put me on a waiting list to see what day they could have a car available.!Reviewed 2020 Sep 07
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10.0
Pros:Staff was excellent. Fast, efficient, friendly. The dropoff was super fast and easy.Cons:Nothing. Everything was perfect.Reviewed 2020 Mar 12
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6.8
Pros:Everything was easy and drop off was easy too. Car smelled like cigarettes. It was 3° and I had to drive with the window open.Cons:No cigarette smell.Reviewed 2020 Feb 15
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9.6
Pros:Staff was great to work with! Check-in and check-out were super easy!Reviewed 2019 Jul 28
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10.0
Cons:Pickup time changed from 4pm to 12 by company, not me. Couldn't find my contract, but agent finally did. Also company had changed my 2 week rental to a one day rental. Again agent fixed all.Reviewed 2017 Aug 30
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9.6
Considerate representativePros:I was in town for my mother's brain surgery. The rental process was fast, easy, and the representative went above and beyond. He even asked how my mother was when I returned the car. I will be renting here again.Reviewed 2017 Mar 21
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10.0
Pros:free upgradeReviewed 2017 Jan 23
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