Guest reviews
Overall rating
7.4
Good
Based on 46 reviews
Cleanliness
7.6
Comfort
7.6
Pick-up/Drop-off
7.1
Value for money
7.3
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
9
5
2
0
5
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6.0
Cons: We tried to get the van a day earlier... we started that task 4 days before our original pick up date...what a nightmare. So much so that we will never use Hertz again. Unbelievable that no one could get their business together to be able to figure out how we could rent the vehicle a day earlier.
review from
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9.2
Pros: Great staff, good value, so easy to get in and out fast.
Cons: People were obviously vaping in the car. Didn’t do a great job at getting smell out. For a car with only 8,000 miles it smelled.
review from
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8.0
Pros: Everything
review from
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10.0
Pros: Pick Up Staff was helpful and friendly. Pick up and Drop off Easy
Cons: Being an elderly person, I wish there was a brief review of car options. I had to go on you tube to figure out how to open trunk and 3rd car door.
review from
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8.4
Pros: The car was clean, no smells. It served me well.
Cons: The parking lot where the cars are parked was disappointing, but this was a small airport.
review from
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2.0
Steer Clear!
Cons: Extremely disappointed as our agreement and payment was to/with Kayak NOT CarRentals.com. When we showed to pick up the rental, we turned away because of not having enough available credit on our major credit card. We were stuck with the $216 fee and NO car!!! At this point we're prepared to spread the word about Kayak car rentals....STAY AWAY and buyer beware. Please, we need our refund!
review from
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2.0
Hertz was the only rental place not open
Cons: Landed in South Bend in the middle of the day on the weekend. Hertz was the only car rental place that was not open -- even though I had a reservation fornthat time. Ended up going to Enterprise and got much better treatment. Will be using them from now on.
review from
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10.0
Free upgrade
Pros: I was given a free upgrade from a Nissan to an Impala!
review from
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10.0
Pros: Color make and model
review from
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2.0
poor info
Cons: I payed for the reservation on line with a debit card, but Hertz required a credit card at the time of pick up so I was not able to use the reservation.
review from
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8.0
Cons: Didn't like they didn't inspect the car with you. The paper showed there were no marks on the car but I took pictures before driving of so many scratches and also a scratch in the windshield. I was told I wouldn't be charged for it but still odd they wouldn't have that marked.
review from
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8.0
Pros: Ease of rental return.
Cons: Waiting in line @ check-in counter.
review from
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- Compact rental cars from Hertz in South Bend are around 19% cheaper than other car types, on average
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Does Hertz offer shuttle or airport pick-up services from O'Hare Intl airport (ORD)?
Does Hertz have a car rental location at the airport: Midway airport (MDW)?
Does Hertz offer shuttle or airport pick-up services from Midway airport (MDW)?
Does Hertz have a car rental location at the airport: Greater Rockford airport (RFD)?
Does Hertz offer shuttle or airport pick-up services from Greater Rockford airport (RFD)?
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