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One location in Stamford
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Reviews
8.0 Very good
May 2021
Pros:
Customer service at each site.2.0 Poor
Jul 2019
Pros:
Rental was not availableCons:
Rental was closed. We should have received a notification9.6 Wonderful
Jun 2019
Pros:
Alamo is my go-to car rental company now. Very friendly service, and their phone agents are really helpful if there's any problems. Especially when you pick up and drop off a car in different locations, which I often do.Cons:
The only problem was picking up and dropping off at locations that are NOT airports. Always call the locations before you go and know their hours of operation. These are not 24/7 satellites. One place closed at 6 pm; another at 2 pm!4.4 Mediocre
Nov 2017
Pros:
The cost to rent a "premium" car was very reasonable and brought us out to Stamford. Robert, the office manager, was very personable and nice to work with.Cons:
The car (a Chrysler 300) had about 30K miles so it was far from new. It was filthy inside and out. The windshield was dirty on the inside which made it hard to see in some conditions. The oil was overdue to be changed and it dinged a reminder every time we started up to go somewhere. Also, it had a badly warped brake rotor. Also, it was, unfortunately, an uncomfortable car for me and not very nice to drive.10.0 Wonderful
Oct 2017
Pros:
Very friendly staff!6.4 Okay
Aug 2017
Pros:
The gentleman at checkout in Stamford was quick and professional.Cons:
The car had the wrench symbol (I.e. it was due for servicing) from the get go. The engine did not sound great and rattled such that I was concerned the car was going to break down on me. The car's tank was only 7/8 full and I had to tell the agent, who had marked it as full on my rental agreement. When I called in to change my drop-off location it took forever to get someone on the line.2 locations in Stamford
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2.0 Poor
Oct 2022
2.0 Poor
Oct 2022
8.0 Very good
Dec 2021
Pros:
Drop off easy.Cons:
At pickup photos taken of car condition should be offered. Took pictures of minor damage of my own.2.4 Poor
Aug 2019
Cons:
Customer Service.4.0 Mediocre
Feb 2019
Pros:
The drop-off was a pure nightmare - we arrived in the evening but the office was closed and there was no possibility to drop the key. We tried again at 7am in the morning but the office opened at 8am and we had to wait for outside in the cold. Nobody informed us about this hassle.Cons:
When I picked up the car, I informed staff that we might be late this day and the person at the desk said that we can keep the return date FOR NOW. When I returned it indeed later, I did not only pay for 1 more day but also had to pay US$ 12 for delayed return and nobody alerted me about this.6.0 Okay
Feb 2019
Pros:
Checking in was great.One location in Stamford
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8.0 Very good
Nov 2018
Pros:
The customer service was great.Cons:
The attendant wasn’t there when I first picked up the car. I had to wait until he returned and was given a car with the tank half filled.10.0 Wonderful
May 2018
Pros:
Within walking distance of my work, got a great price and staff was knowledgeable and professional. Will def return.10.0 Wonderful
Jan 2018
Pros:
easy in and out10.0 Wonderful
Aug 2017
Pros:
Excellent customer service - super friendly and helpful and really quick pick up and drop off.10.0 Wonderful
Aug 2017
Pros:
Great customer service8.8 Very good
Jun 2017
Pros:
The location inside the Hampton inn is convenient. The upgrade to a larger car was free, since apparently no small car was available.Cons:
Shorter hours at this location on weekends.One location in Stamford
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10.0 Wonderful
Feb 2019
Pros:
Staff was very attentive and accurate which is important when you are in a rushCons:
Nothing really, all good things5.6 Fair
Oct 2017
Cons:
Your staff at Stamford train station are rude, lazy, and totally lack the meaning of good service.8.0 Very good
Sep 2017
Pros:
The car was super clean and I was able to pick up the car right on time.Cons:
You are not able to modify pick up time once you have a reservation.10.0 Wonderful
Apr 2017
Pros:
Convenient to the Metro North, and therefore a nice cheaper alternative to renting a car in Manhattan.10.0 Wonderful
Feb 2017
Pros:
Service at the counter was smooth and very nice. Easy pick-up and drop-off. Unlike many other agencies, the cars Were all clean and had a full tank.4.0 Mediocre
Feb 2017
Cons:
The first car was extremely dirty and the interior smell of cigarette. I've asked the attendant to change cars. I got another one that was dirt in the outside but at least didn't smell. The attendant at the checkin had an attitude that can not be compared with the other AVIS The person at checkout was great.2 locations in Stamford
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10.0 Wonderful
Dec 2021
Pros:
Car was as promised & ckeanCons:
I never received any paperwork or receipt by email10.0 Wonderful
Oct 2018
Pros:
Night drop off was quick and easyCons:
No complaints2.0 Poor
Oct 2018
Pros:
Car was okCons:
Did not answer my questions about drop off correctly in case charges extra. Manager was super rude because my passenger had left an item in the car after we turned in the keys which he considered “lost” even though they were exactly where I said they were. He then stated I was trying to rewrite their “lost and found” policy. Would never rent again from this location or enterprise because they also were no help in any of this.10.0 Wonderful
Oct 2018
Pros:
Very helpful drop off site. Provided a ride to train station so they went the extra mile for us.Cons:
NA4.0 Mediocre
Jan 2017
Cons:
The car wasn't cleaned before re-rented, they didn't have the model we reserved, and the hold they put on our card was 300% of the rental, which is not typical.10.0 Wonderful
Oct 2016
Pros:
The price was very reasonable. The ease of pick up and drop off was also excellent.Cons:
I can't think of any negatives.One location in Stamford
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8.0 Very good
May 2021
Pros:
The drop off location at TF Green airport is very confusing. Not budgets fault though.Cons:
I was 37 minute late and they tried to charge me $109 in late fees. I argued it down to 28 dollars, but the additional charge - almost a full day's fee! - was completely ridiculous.4.0 Mediocre
Dec 2021
Cons:
Lied to me about price2.0 Poor
Aug 2020
Pros:
Be aware of Their seamer ...6.0 Okay
May 2017
Pros:
Location.Cons:
Bad customer service. Abandoned counter, the employee was sitting in the back room. Didn't come out until I get out the car and call him.6.0 Okay
May 2017
Pros:
Friendly staff, clean car, good ratesCons:
Even though the budget guy said I had the option of dropping off the car after hours (if I were a day early) when I arrived the place was locked up like fort knox and I had to make an additional 3 hour round trip to bring the car back *during my work day.* This was extremely frustrating and the fact that it was avoidable given proper signage or instruction, made it downright maddening.5.2 Fair
Feb 2017
Pros:
Overall was ok carCons:
Pickup process can be better streamlined and faster. Car was filthy on outside (weather was terrible outside so somewhat forgivable) No snow brush in the car Key chain had two keys attached to it which is useless and annoying. If we cannot split up the keys no point in having two, and takes up too much room in pocketsOne location in Stamford
One location in Stamford
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7.6 Good
Mar 2018
Pros:
It was nice to get an upgrade without having to pay for it.Cons:
The car smelled a little weird and I had to drive with the windows open for a couple of hours to air it out. The seats could use a deep clean. They are tan and fabric, so they showed wear. Also the car was a bit bigger than I could handle and it was a gas guzzler unfortunately.One location in Stamford