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6.0
Had to wait 1 full extra day for my rental despite confirmed p-up date and time from Kayak...Reviewed 2023 Aug 05
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2.0
Staff there was extremely rude. They didn’t have any cars available at all and barely accommodated us. We were told to just “call corporate” no point in booking a reservation if the car isn’t there when you arrive to pick it up.Reviewed 2023 Apr 19
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2.0
I was charged by Kayak for a rental car but when I arrive at hertz they had no cars. Please kayak return my moneyReviewed 2022 Oct 29
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2.0
I made a reservation and got dropped off at the hertz location. The guy in the office said they didn’t have any cars. I showed him my reservation and he said it didn’t matter and they didn’t have any cars available and everyone in the office was sick. I’m not sure how that affects the number of cars but it certainly made me feel uncomfortable. I asked what Hertz policy is to help someone dropped off with a reservation and no cars available and he said “nothing, read the fine print.” I went to Avis down the road and had a wonderful experience and even for a free upgrade for less than the hertz quoted rate.Reviewed 2022 Oct 07
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2.0
Pros:Flight delayed my pickup by 2 hours. At 2 pm the office was closed and no one answered the phone number on the door. I never did get a car - had to Uber the whole weekend. Still awaiting a refund.Cons:DO NOT rent from Hertz at this location!Reviewed 2021 Jun 15
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2.0
Pros:nothingCons:Hertz modified my reservation dates without informing me. Essentially I would have to return the car by Sat noon (Fri 6pm pickup) instead of Monday 6pm, so the entire trip (4h5 drive each way to VT) became pointless and I had to cancel. Worse, because of Memorial Day Weekend all other rental cars were sold out and I wasn't able to travel at all, and lost my downpayment of $272 for lodging.Reviewed 2021 Jun 02
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8.0
Pros:Drop off easy.Cons:At pickup photos taken of car condition should be offered. Took pictures of minor damage of my own.Reviewed 2020 Dec 30
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2.4
Cons:Customer Service.Reviewed 2019 Aug 24
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4.0
Pros:The drop-off was a pure nightmare - we arrived in the evening but the office was closed and there was no possibility to drop the key. We tried again at 7am in the morning but the office opened at 8am and we had to wait for outside in the cold. Nobody informed us about this hassle.Cons:When I picked up the car, I informed staff that we might be late this day and the person at the desk said that we can keep the return date FOR NOW. When I returned it indeed later, I did not only pay for 1 more day but also had to pay US$ 12 for delayed return and nobody alerted me about this.Reviewed 2019 Feb 24
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6.0
Pros:Checking in was great.Reviewed 2019 Feb 06
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5.2
Taking advantage-much too pricey!Pros:Car was new and clean and had decent gas mileage.Cons:The car was way too expensive. They jacked up the prices because I dropped it off in a different state-however the car was originally from New York! They just jacked up the prices because they could! Would not recommend if you can go with another company.Reviewed 2018 Oct 18
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10.0
Pros:EverythingReviewed 2018 Apr 15
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