Pros: The customer service was great.
Cons: The attendant wasn’t there when I first picked up the car. I had to wait until he returned and was given a car with the tank half filled.
convenient, priced right, great staff
Pros: Within walking distance of my work, got a great price and staff was knowledgeable and professional. Will def return.
Pros: easy in and out
Pros: Excellent customer service - super friendly and helpful and really quick pick up and drop off.
Pros: Great customer service
convenient and clean
Pros: The location inside the Hampton inn is convenient. The upgrade to a larger car was free, since apparently no small car was available.
Cons: Shorter hours at this location on weekends.
Office Was Closed When I Arrived - Could Not Pick
Pros: It was good that the agent had his phone number and the phone number of Dollar posted on the door of the office so that I could call for assistance.
Cons: When I made my reservation, I had a choice of pick up times from morning until night. I picked 4 PM. Because of travel times, I did not arrive until 5:30 PM, and when I came to the office door, I found it locked and the lights off. The office was inside a hotel, and the hotel staff said no keys had been left for me but that I could call the phone numbers on the door for help. Two of the phone calls sent me to voice mail. The third number was for Dollar customer service. I explained my situation, and the agent explained that I had a provisional reservation, since payment was to be upon pick up, and the office closed at 5 PM (which was not clear when I reserved the car, since I was allowed to select any pick up time). I was transferred for help, and the phone call dropped. I ended up asking the hotel for a ride to the local train station so I could rent a car from another rental company.
Pros: Quick and easy
Pros: The vehicle was clean in-and-out. I felt it was reliable / dependable. The office person was efficient and professional. I have Dollar on speed-dial. ;-) Stephanie May 2016
Dollar has 1 rental location in Stamford. Take a look at our Dollar rental location map to find the best rental cars near you.