Guest reviews
Overall rating
6.2
Good
Based on 162 reviews
Cleanliness
6.5
Comfort
6.5
Pick-up/Drop-off
5.6
Value for money
6.4
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Pros
"Super fast and friendly customer services."
(in 69 reviews)
"The car was nice."
(in 765 reviews)
"Car drop off was easy"
(in 742 reviews)
Cons
"The customer service was horrible"
(in 134 reviews)
"Shuttle bus was long wait"
(in 60 reviews)
"The car was dirty and smelled bad."
(in 36 reviews)
Recent reviews
Traveler rating
26
20
20
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
pick up and drop
car available
car was great
returned the car
long wait
use this company
long line
great car
waited over an hour
quick and easy
poor customer
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4.8
Cons: Pick up was horrible. No instructions or notice that they no longer pick up at airport. Took almost 1 hour to get to car rental. Horrible.
review from
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4.0
Pros: Pickup drivers were kind and good
Cons: Staffs were the worst. All customers including me had to wait for car for 1+ hours.
review from
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6.0
Pros: The staff was friendly and useful.
Cons: The car was dirty and smelled bad. We bought clorox wipes to clean some of the dried stains that we found; it helped with the smell. We also kept the windows open as much as possible to let the air circulate. After a couple days, the smell was contained.
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2.0
Pros: Nothing, will not repeat with any off-brand rental shops nor kayak
Cons: Everything, worst rental experience in all my travels
review from
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4.0
Cons: Pick-up was a complete nightmare! Almost two hours in line only to be greeted by a rude and unprofessional representative.
review from
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2.8
Pros: 90 minute wait to get call is INSANE!!!!! And they were rude to boot.
Cons: Um, shorter wait time???
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4.4
Cons: Staff unfriendly and aggressive, underhanded up-selling tactics.
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10.0
Cons: All good!
review from
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8.4
Pros: The drop was really simple and quick.
Cons: There should be a non-diesel option regardless of the car size. When I went to pick up the car, I was told that I would have to pay extra $25 to get a non-diesel car, which was not specified when I was making the reservation.
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4.4
Pros: drop off very easy.
Cons: i have rented from them 3X and they never have the car i reserved. So they give me a family van which cost more to insure and more gas, harded to park and drive.
review from
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6.0
Pros: It was ok fast and drop off was easy
Cons: Outside of the car needed to be clean, insurance per day wasn’t expecting to pay double the price. Expedia offered $9 a day for insurance.
review from
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10.0
Pros: Everything was quick and easy. Got really busy at pick up but they put more staff on the floor immediately. Drop off was quick, no issues! It was easy to find, well marked. Shuttle service very timely. Excellent service and value.
Cons: Nothing, it was great!
review from
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