Long walk in Airport to shutttle bus. Once at pick up it was smooth. Wayne was very efficient and had us on our way! We ended up having to replace a front tire. Kept all receipts and received refund as we paid out of pocket. No questions asked!
They are pure scammers! You come to the place on time, thinking you booked, but they play a game that you came late and that no more cars are available. And the only car they have will be 300 pounds a day. Pure scammers. Avoid!
Awful. Did not honor the voucher from Kayak/VIPCars, wanted to charge an extra $40 for mileage, and then said I was late so would be an additional $95 to “upgrade”, even though I said I would take a smaller car. This for a 3-day rental, so more than doubling the cost. I went back to the airport and rented direct from Enterprise. Beware using small companies and third party agencies to rent cars!
You can’t hire a car here if you don’t have a credit card with your name on it. So they asked me to pay for insurance which is double the price of renting the car. I don’t recommend this place, its also complicated to navigate to reach their office to pick up and drop the car.
Very clean car and very fast and thorough pick up/drop off. Confusion on where to go to pick up the car as directions said airport, which meant asking directions to the shuttle that takes you to the pick up point.
The car provided was fine. The shuttle is a relatively long drive to their off-sight location, then a 45 minute wait until we were in the car, then a low-fuel light came on within a couple of miles of the pickup spot (the agent told me it had around 1/4 tank left). It wasn't easy to find a fuel station in a foreign location during a rain storm! The waiting room at the off-site location was crowded with clients renting and returning cars so that several people had to stand for long times. I would never again rent from this company, nor use Kayak if that is their best offering.
