Book Sixt car rentals in Edinburgh

Misleading pricing

Cons: Actual cost was doubled due to required insurance. Would not accept my credit card’s collision damage coverage.

Prepare to pay additional insurance

Pros: Ease and speed of dropping off

Cons: The surprise “extra” insurance I had to purchase before being allowed to drive off the lot as the Kayak insurance was not adequate

Terrible customer service

Pros: They say they credited me after not having car I ordered available - have not verified that yet.

Cons: They did not have my car “because my flight was delayed” got a much smalller car and they offered no refund until I complained on social media. Upon return tried to ding me for a problem with tire. The person on desk day I arrived was rude and tried to upsell me

Absolutely terrible

Pros: Returning the vehicle was quick and simple.

Cons: Given different size vehicle than was shown. Being charged more than double the original amount to get correct size vehicle and zero customer service from both Kayak and Sixt. Vehicle was received filthy with wrappers, chewed fingernail clippings, and dirt everywhere making it impossible to verify any current damage prior to assuming responsibility for vehicle. Disgusting experience that I don't intend to repeat with either company.

2 hour wait to pick up the car - never again

Cons: The agent was slammed and completely unprepared for the number of cars picked up on a Sunday morning. The delay was worsened because they spent time upselling everything from insurance to extra drivers. ugghh!

Car given away due to delayed flight

Pros: Nothing, will never use SIXT again.

Cons: We arrived late due to flight delay (only 2 hrs late). We were informed that our car was given away and smaller car is available but for 2x price. No one attempted to contact us about our car being given away despite my cell phone and email being provided. SIXT staff member D. Taylor was extremely unhelpful and suggested we go with another rental company - so we chose Enterprise. They were fantastic, friendly and helpful. We will only be renting from them now and never from SIXT. SIXT needs to work on training their employees in empathy and basic customer service.

Drop off closed early

Pros: The check in is was great .

Cons: The office in Glasgow closed 20 minutes early with no signs as to where the drop off box is or what to do. I wasted 40 minutes trying to get a hold of someone to help me

Pros: The guys at the agency were nice.

Cons: The check in was a bit long I booked a peugeot 308 automatic and I got a mini The guy at the agency presented it as an upgrade as my car wasn't available. I didn't know yet what I was getting into so I agreed. If I would have known how uncomfortable this car was I would have said no!!! I booked the 308 to have a spacious and comfortable car to do our tour of Scotland. The mini didn't match our expectations in comfort at all!!!! We had to have a break every hour because of the pain on our backs and legs!!!