Book Enterprise car rentals in Edinburgh

Feel completely ripped off

Pros: Car was very good, clean and comfortable. No issue with the car.

Cons: When I returned the car, the assistant manager went straight to one tyre and pointed out a couple of dents in the tyre wall that he claims I must have caused as the tyres were in perfect condition before the rental. When I told him that the pre-rental check of the car only included the bodywork and that the guy mentioned that damage to the wheels was normal and didn't count, he said he'd check with the guy that I picked the car up from. The guy was in the back office and didn't come out but the assistant manager assured me that I was invited to inspect the tyres beforehand. The was simply not true. I was charged £300 to replace the tyre. Outrageous.

Pros: The car was of the right size and capacity for our group.

Cons: Once on the motorway we discovered that the air conditioning was not working properly. Not a pleasant ride. In addition a maintenance warning appeared indicating a tire problem. It seemed to be a false alarm. The basis of fuel use was by viewing the gauge and agreeing to bring it back as close to that as possible. A crude method. Also, there was no pickup service as advertised by Enterprise.

Pros: Nice employees at pickup and drop-off.

Cons: Longest I've ever had to wait for a car. 45 mins to get a car. Also, the car rental place is in a location NO ONE knows.

Wrong car

Pros: Ordered E-Class Ort similar and they offenes a BMW 3Series. A good car but not for four People with a lot of luggage. It took over 2 hours to get a 5Series BMW. Very poor service. The car was ok, dropoff without probems.

Dream trip, nightmare service

Pros: Second try car did the job.

Cons: Not given the car booked. Substitute couldn't fit bags and wives. Sent many miles out of our way to exchange car. No bill or invoice still, three days after return. No response to inquiries. Broken promises.