Guest reviews
Overall rating
8.4
Excellent
Based on 62 reviews
Cleanliness
8.4
Comfort
8.6
Pick-up/Drop-off
8.3
Value for money
8.2
Skip to main content
![]()
More
Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
13
6
4
0
2
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
-
7.2
Cons: Èverything but pick up was positive. Line to pick up car was long. Waited 45 min to get to the counter. Then had to wait 20 min for the vehicle to be ready.
review from
-
8.0
Pros: Pick up was good. Drop off no one anywhere so had to leave keys in a box. Would have like a to be checked out and get a receipt.
Cons: The tumbler when you turned the key stuck sometimes so you had to play with it to get it to turn. New Car strange!
review from
-
8.8
Pros: Pick-up took a little longer
review from
-
10.0
Pros: Staff lovely! Car ready, clean, new
review from
-
5.6
Cons: Filled up tank prior to drop off, used at most .5 gallons of gasoline and was then charged for 2 gallons despite the “miles remaining” being 40 more than when I picked it up. Also, was told to either pay the deductible for my insurance or purchase $25 waiver not sure if this is a new thing or what.
review from
-
8.8
Good Value
Pros: Nice car at a reasonable price.
Cons: Staff was a little less than responsive. Sort of “ho hum”. Didn’t explain things very well.
review from
-
5.6
Great price, lousy service
Pros: I can’t think of one positive note
Cons: Customer service was horrible, drop off was especially poor. The representative acted as if doing his job was an inconvenience. I have never seen worse service with any car rental agency.
review from
-
8.4
Great Crew
Pros: The transition was smooth...great kids working the location.
Cons: I didn't get the vehicle I requested but got a good alternative. Again, the staff working the location made an obvious effort to satisfy me. Kudos to the crew.
review from
-
10.0
Pros: just my size.and comfortable
review from
-
9.6
Pros: Very nice staff!
Cons: You can no longer leave your car on the lot, but they followed me to my work so that I could leave my car there.
review from
-
10.0
Pleasant and efficient
Pros: Prompt friendly service. No pressure to purchase additional insurance or fuel. Clean car. Upgrade. A great experience!
review from
-
10.0
Pros: car was new ... 5 miles on it
review from
Other suppliers in Alcoa scored
Where can I find Enterprise car rentals in Alcoa?
FAQs about renting a car from Enterprise in Alcoa
How many car rental locations does Enterprise have in Alcoa?
Does Enterprise have a car rental location at the airport: McGhee Tyson airport (TYS)?
Does Enterprise offer shuttle or airport pick-up services from McGhee Tyson airport (TYS)?
Cars
Car rentals in the United States
Car rentals in Tennessee
Car rentals in Alcoa
Alcoa Enterprise car rentals