Pros: The vehicle was the right size for us
Cons: There was no where to put our luggage. It was a 15 passenger van and we asked for a 12 passenger van. The rows of seats were all the way to the back doors so there was no where to put our luggage. The attendant didn't know how anything worked. Also the van was filthy when we picked it up. It said it had been sanitized for Covid but it hadn't. The carpet hadn't been vacuumed, there were fries and chips on the floor and a cherry stem in one of the cup holders. And there were fingerprints everywhere on the inside of the windows.
Cons: It was just a bit confusing because the rental desk for enterprise was closed and we had to notice the sign that said "use our partner, National." When we returned the car, we went to Enterprise and the return place was closed with a sign saying to use National. It would have saved us a bit of time and confusion if we would have had prior notices.
Pros: Easy, fast, friendly
Pros: RNothing- no cars available
Cons: Travelers are in a hurry, when we do a Phone SEARCH, MCI rental cars, we actually want to PICKUP at MIC airport. Travelers don't know what street address or zip code is at the downtown location. Then there's no way to call you, you were closed. I better NOT had been charged anything.
Pros: ease of drop-off
Cons: car was smoky
Pros: The pickup process was very quick. Staff was friendly and helpful. Price was considerably less to pick up at the downtown location vs the airport- $200 less!
Cons: The downtown location didn't have a way to return the rental to them late Saturday or Sunday. I had to pay extra to take it to the airport, less than 1-2 day rental, but still a drag.
Pros: drop off was easy
Cons: the car was dirty, the pick up attendant was short with me, the car was on empty and I had to repeatedly ask him to wipe off spit luggies from the inside of the car, he was hot and in a hurry, very transactional not the proffessionalism I am used to with you guys or other rental companies
Pros: It was priced well and clean. Car worked as it should. Everyone was friendly and helpful.
Cons: Pick up was confusing and no one was around once I reached the car pickup lot. We did eventually find a nice man. I paid for an enterprise vehicle and didn’t realize I wasn’t supposed to go to the enterprise lot. I believe it was alamo lot, which would have been fine either way- I just wasnt aware. Despite being an SUV, the car didn’t have space anywhere. It’s my fault for picking it, but the car was super cramped and uncomfortable. I will just know for next time to rent a different vehicle. The Ecosport didn’t seem to get very good mileage either.
Pros: Pickup at Kansas City airport was slower than normal, as Enterprise had closed their counter and diverted all customers to another agency to process. (Presumably part of pandemic). Drop-off in downtown Chicago was super-easy.
Pros: It was quick and easy
Cons: They charged me for Sirius radio but it didn’t work in the car they gave me
Pros: Matt provided excellent service for our rental. I didn't know if all three kids carseats would fit across and he accommodated us very well. Thanks so much.
Compact (Ford Focus or similar) is the most frequently booked rental car type from Enterprise in Kansas City.
Enterprise has 6 rental locations in Kansas City. Take a look at our Enterprise rental location map to find the best rental cars near you.