Pros: Easy in and out
Cons: Lower price
Pros: easy to book and pick great price
Pros: Pick up was slightly difficult. The lady was nice though. Drop off was the most difficult thing. The car was dirty. I paid more to not get a Kia Rio and I got a Kia Rio. Waste of money and time.
Pros: The staff was super helpful and they let me pick out whatever car I wanted. I’ve only ever rented a car once before so I was a little nervous about the whole process but they were great!
Cons: The fact I didn’t rent a car here but was still charged for it with no refund available.
Pros: receipt. Car was returned after being profesionaly cleaned by commercial cleaners. After I left, they added a 300$ cleaning charge to my bill.
Pros: Everybody was nice and efficient
Cons: The vehicle was kind of rough- seat was terrible, transmission seemed off, overall ran kind of rough. The odd part was I ordered a Chevy equinox or similar but the only equinox was in the Gold circle I was only permitted to the presidents circle.
Cons: I will never look at Hertz as one of the first companies I rent from. I had to make a change because of a family emergency and not only did the change get messed up -- booked at the wrong location. When I called back to straighten the location out, I was informed that the upgrade would cost $455.00 more -- for 2 extra days. I cancelled the reservation immediately and one of your competitors not only helped me get a car, but gave me a better rate than I got from Hertz in the first place. Extremely poor customer service and many of my friends and family were aware of how I was treated. Won't forget it either.
Cons: I paid for the rental online. When I returned the car, Hertz double billed me and charged my credit card for the rental a second time.
Pros: Staff was excellent, got the car we wanted for a great rate!
Easy return drop off.
Pros: It never happened. I got there late due to my late arrival and they were closed. They said they would cancel my reservation and that I wouldn't be charged so I am happy with that and I rented another car through you and Alamo.
Cons: I would have loved to know that there was a closing time because then I would have rented from somewhere else. It was not my fault that I was late.
Compact (Ford Focus or similar) is the most frequently booked rental car type from Hertz in Kansas City.
Hertz has 2 rental locations in Kansas City. Take a look at our Hertz rental location map to find the best rental cars near you.