Book Hertz car rentals in Kansas City

Reviews for Hertz in Kansas City

Recent reviews

Traveler rating

Excellent

55

Good

13

Okay

17

Mediocre

20

Poor

5

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car was cleanwrong location

pick up the carcustomer service

car availablecar was dirty

rented a carcredit card

pick up and dropgreat experience

friendly staffnever rent

location was closed

10.0

At pickup in Kansas city the Agent was awesome! She was professional, courteous, and extremely nice. When I dropped off in Chicago, there was no one in the office, so young lady just said to leave the keys in the suv and that was it. I wasn’t too sure if I was done or what but overall great experienceReviewed 2022 Aug 09

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10.0

NothingReviewed 2022 Jun 23

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10.0

It was easy assess and signed wellReviewed 2022 Jun 20

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10.0

nothing the staff were very great and service was very good would tell people to rent from they people and we will rent from them againReviewed 2022 May 31

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8.0

I reserved a fullsize car. All the regular fullsize cars we gone. The largest car I could find was a Buick Encore. I could barely fit my wife's transport chair.Reviewed 2022 Apr 22

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2.0

They took the reservation then when I got there they had no car to rent to me.Reviewed 2022 Feb 10

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2.0

I reserved a car. But, Hertz called me 20 minutes before I was scheduled to pick it up and said they did not have any cars available. So I never got the car, thankfully I called Avis and they were able to help me out.Reviewed 2022 Feb 01

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10.0

Had a great talk with Vinod checking out -- and the staff was most helpful when we returned it, and I'd left my wallet at the gas station...!Reviewed 2022 Jan 25

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2.0

Hertz did not even have the car, none were available even though we had a confirmed reservation through Kayak. Don’t rely on this reservation system!Reviewed 2022 Jan 18

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2.0

They did not have our car ready at the time it was reserved, and did not have an idea of when it would be ready. Therefore, we had to make alternate travel arrangements the same day, over the holidays, which was a huge issue.Reviewed 2022 Jan 03

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4.0

Customer service was poor. I was charged for pick-up and drop-off at 2 different locations even after she confirmed with me I was dropping off at the same location. I will now have to dispute it. She didn't explain that even after my initial payment of $201, that my card would be charged another $261 for some reason and when I called customer service the next day, the guy explained that it was a deposit that wouldn't be charged after I return the car. However, the extra charge remains for inter-city drop-off. And, the person at the desk pointed out and told us to select a car from the "right" but if there weren't any to go to the "left" and when we got outside, there weren't any cars in the Compact area at all! So we just got in one! I still don't know if we chose correctly or if I am to be charged again! Not a choice I want to make with no help after a long day of traveling. No explanation given for extra charges.Reviewed 2021 Dec 12

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2.0

Hertz customer support canceled my reservation without refunding my prepaid amount of $250. I had to dispute the charge on my credit card and I'm not sure yet if it'll be upheld. I still needed a rental car, so I had to reserve a new rental on the spot which ended up costing $425. Not happy at allReviewed 2021 Nov 27

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• 6.6 /10Enterprise Car Rentals at Kansas City
• 6.8 /10Avis Car Rentals at Kansas City
• 6.1 /10Payless Car Rentals at Kansas City
• 5.4 /10Budget Car Rentals at Kansas City
• 6.0 /10Dollar Car Rentals at Kansas City
• 2.0 /10Thrifty Car Rentals at Kansas City
• 8.2 /10Alamo Car Rentals at Kansas City

• What is the most popular rental car from Hertz in Kansas City?

  Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Hertz in Kansas City.

• How many car rental locations does Hertz have in Kansas City?

  Hertz has 2 rental locations in Kansas City. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Kansas City airport (MCI)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Kansas City airport (MCI)?

  Yes