Guest reviews
Overall rating
7.8
Good
Based on 84 reviews
Cleanliness
7.8
Comfort
8.1
Pick-up/Drop-off
7.7
Value for money
7.7
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Pros
"Car was nice and clean"
(in 2376 reviews)
"The staff was very helpful"
(in 959 reviews)
"So amazing customer service from Brad"
(in 242 reviews)
Cons
"Thrifty's customer service was terrible."
(in 203 reviews)
"Car was very dirty inside."
(in 69 reviews)
""Nothing, no cars were available.""
(in 2242 reviews)
Recent reviews
Traveler rating
25
9
8
3
5
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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2.0
Cons: Showed up after a 30 minute delayed flight, no one at the counter to assist. Actually have a clerk at the counter that can assist during later hours. Or, if you're going to partner with another rental agency and defer your customers to their desk, make sure that desk is staffed. Avis did and was able to match your rate and earn my future business.
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2.0
Cons: Was not able to travel.
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6.8
Pros: Staff was very friendly and helpful. Pick up and drop off simple and quick.
Cons: The car was dirty. Nothing gross just dusty some dirt inside and out.
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10.0
Pros: When we dropped off the car the guy told us they could drive us to the terminal at no charge. Given that we had a lot of luggage this was awesome!
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9.2
Pros: The staff was friendly and helpful, even though my flight got in late and I think they would usually have closed the counter by that time.
Cons: It was very snowy/icy. It would have been nice for the car to have been cleared of snow and ice upon pickup.
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3.6
Cons: First car was very dirty, the staff just said it was the best they could do...
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6.0
Pros: Staff was pleasant when picking up car.
Cons: The Car smelled strongly of Body odor. There was no staff when I returned the car. At 5 PM.
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9.2
Pros: Staff was very friendly. Car was in great shape and had numerous bells and whistles that made the trip very enjoyable.
Cons: Two issues - The pick up location needs better marking to locate the cars. Better signage and directions. Other issue is the deposit. Not disclosed on initial paperwork. A $200 hold on my credit card put serious financial strain on an otherwise simple process. What does the $200 signify? Not enough to cover any significant costs. So why have it? It just leaves the consumer with $200 less available credit for a trip.
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10.0
Pros: Getting to Thrifty from the airport was easy. Also, the people behind the counter were super nice and helpful.
Cons: Nothing.
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10.0
Pros: Fast pickup. Friendly staff. Great prices.
Cons: Access for people not flying in (1% of their business I presume)
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8.0
Pros: friendly and quick service at counter, gave me a car i liked. toyota corolla.
Cons: tire pressure warning light on, needed to put air in tires a couple of times,assume it was a slow leak in tire. right passenger door made clunking sound when closing. not sure if car had been in an accident
review from
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8.0
Pros: The car was ready and easy to drop off
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