Guest reviews
Overall rating
8.4
Excellent
Based on 115 reviews
Cleanliness
8.5
Comfort
8.5
Pick-up/Drop-off
8.2
Value for money
8.2
Skip to main content
More
Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
27
6
5
4
7
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
-
10.0
Pros: Very helpful staff, pick up and drop-off
Cons: Nothing. Really appreciated the savings offered by using Kayak on the catastrophic coverage!
review from
-
8.0
Pros: Staff was really friendly and very accommodating. The pick up and drop off was fast and easy
review from
-
4.0
Pros: The staff was able to point me in the right direction after they recognized their mistake.
review from
-
2.0
Pros: A refund on the vehicle i never used
Cons: You guys couldve been more prepared with more vehicles
review from
-
6.8
Pros: Too busy and not organized very well. The workers I dealt with were friends though.
review from
-
9.6
Pros: Gentleman who helped me was professional, courteous and efficient.
Cons: Only thing that was a VERY MINOR problem was my lack of knowledge that the button to open gas tank cover was located on the car door (had not encountered this in other vehicles).
review from
-
7.6
Pros: The employees were all very helpful, courteous and professional.
Cons: The vehicle was in poor condition. The alignment was so bad it pulled to the right, the front tie-rod was bent and the tires were dangerously worn. This vehicle should have never been rented in this condition. That said, 1 week into the trip Enterprise authorized the repairs at Firestone.
review from
-
2.0
Cons: Staff was not friendly and they did not have a car for us when we arrived.
review from
-
10.0
Pros: yes ...all great staff
Cons: nothing..all good !!
review from
-
2.0
Pros: Enterprise did not honor my reservation. They make me another reservation under enterprise website and charged me a lot more
Cons: Enterprise should not be part of the website or part of the business provided. Terrible company and customer service. Mean managers st chapala st office in Santa Barbara. The agent helping me was great and very kind and helpful. Manager didn’t give a dam abt customers.
review from
-
10.0
Pros: Friendly, quick
review from
-
8.8
Friendly staff at a tiny location
Pros: The staff was very friendly and accommodating. They even asked to give me a ride somewhere if I needed.
Cons: The parking lot is tiny. It is very difficult to park a car there.
review from
Other suppliers in Santa Barbara scored
Where can I find Enterprise car rentals in Santa Barbara?
FAQs about renting a car from Enterprise in Santa Barbara
What is the most popular rental car from Enterprise in Santa Barbara?
How many car rental locations does Enterprise have in Santa Barbara?
Does Enterprise have a car rental location at the airport: Los Angeles airport (LAX)?
Does Enterprise offer shuttle or airport pick-up services from Los Angeles airport (LAX)?
Cars
Car rentals in the United States
Car rentals in California
Car rentals in Santa Barbara
Santa Barbara Enterprise car rentals