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8.0
The pick up line was pretty Long at SBC. Attendant worked as best as able with number of people.Reviewed 2022 Jul 25
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10.0
Seth was excellentReviewed 2022 Jul 15
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6.0
Loved the Mustang. Perfect car for a California road trip. I had reserved a convertible, however, and because I arrived 6 hours after my reserved pick-up time, I had to settle for a hardtop. My fault (though I really had no idea about timing when I booked the trip months ago), but I felt a bit overcharged paying the same price as a convertible. Sure, Avis puts them in the same class, but obviously, convertibles are far rarer as leased vehicles and should cost more. That's life, I guess. My other comment is I dearly wish Avis rented vehicles with manual transmissions. I realize it's a dying breed because fat, lazy Americans only know how to drive automatics, but why encourage such sloth? Distinguish yourselves in the marketplace by offering a few sticks. At purchase, such cars are a bit cheaper anyway, and you can rent them for the same or more than an automatic, so it's win-win for everyone. Giving in to American tastes is just lowering the bar. These people still buy minivans and eat at McDonald's, and no one ever went broke underestimating consumers in this nation. All of which is to say, offer more manuals, please.Reviewed 2022 Jul 13
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10.0
Seats could not be adjusted properly.Reviewed 2022 May 29
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10.0
The line at the counter was long but the staff moved it quickly. It didn’t have a car that I reserved, so I took a Frontier compact truck. The price was good and the return at a different location in Southern California was easy and painless.Reviewed 2022 Apr 03
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10.0
I found the lowest price for an SUV on Avis 4 days before the trip using Kayak, the morning of pick up I called to see if I could get a bigger SUV. YES! For only $25.00. More a day! I had an Expedition for 10 days for less than $800.00. I feel I saved $2800.00 Thank you!Reviewed 2021 Dec 20
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10.0
I was not told there would be a $370 deposit for the car. It is still on my credit card and I’m awaiting the credit.Reviewed 2021 Nov 24
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10.0
The staff was very friendly in Santa Barbara.Reviewed 2021 Nov 24
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8.0
Little more explanation of car details/ how to open fill cap, toll road transponder,Reviewed 2021 Nov 18
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5.9
Avis did not have the car I reserved when I arrived even though I called them that my plane was arriving an hour late and they assured me they would honor my reservation. It took an hour before they had a car that was within the size range I reserved and were trying to give me a much larger, uneconomical car. I refused it and they finally gave me a suitable replacement. The car I finally ended up with was great... Hopefully, this is all due to pandemic problems because the price was also triple of what I have paid in the past...Reviewed 2021 Jul 21
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4.0
Cons:The staff at pickup in Santa Barbara used deceitful tactics to pressure us into paying for an upgrade.Reviewed 2021 May 26
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4.0
Pros:Staff Sue gave me a car that needed an oil change and didn’t apply insurance to vehicle. Then when I swopped the cars I needed to make a new contract That didn’t honor the daily rate and cut my trip by 2 daysCons:Honesty and accountability of the staffReviewed 2020 Jun 27
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