Book Europcar car rentals in Punta Cana

Reviews for Europcar in Punta Cana

Recent reviews

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Wonderful

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Mediocre

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Poor

4

2.0

This was an absolute horrible experience. I booked the car and the cost was $598. I arrived at the rental car facility and they said they no longer had that car available and they could give him an upgraded car for $1100 and that I had no other options. I tried to reach out to kayak. But you have no way of getting ahold of anyone. I will never be booking with kayak ever again. You are a 3rd party who does not care about the experience. You are not willing to do anything to make sure the experience goes smoothly. Horrible experience with Kayak and EUROPCAR.Reviewed 2023 Dec 01

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8.0

Cons:We couldn’t connect our phones to the unit, so we had to travel without music.Reviewed 2021 Jan 20

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2.0

Cons:No available cars at all. Worst experience everReviewed 2021 Jan 05

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2.0

Cons:The car was broken We didn’t take it They didn’t have anything else so we went with a different companyReviewed 2021 Jan 03

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4.0

Pros:Overall it was relatively cheapCons:No representative at arrival terminal. No transfer to the car rental location. Tried to force to buy an insurance for twice amount of the rental itself!! Price wasn't final and increased about 50%.Reviewed 2019 Oct 29

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5.2

Good car doesn't make up for insurance scam and poor customer servicePros:We had a Ford Explorer SUV that was able to fit our big group and was clean, drove perfectly, it would have been a 5 star review had there not been poor service with Europcar and the insurance scam they pulled on usCons:I rented a SUV from Europcar through carrentals.com I purchased the insurance package through car rentals and when I go to Punta Cana they told me that for the SUV I cannot have the insurance I bought, I must purchase Europcar's insurance package. They also said that they DID NOT have it in writing as to where that actual company policy exists. They also did not have any paperwork that showed the different insurance packages. It seemed very sketchy and when I asked if there was a supervisor to speak to the guy said he was the supervisor. My rental went from being $375 to almost $700 with the little insurance scam. I emailed Europcar's customer service the day it happened, after my 7 day trip I still had not heard anything and still two weeks later have not heard from them.Reviewed 2018 Oct 30

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2.0

Pros:nothingCons:When we got there they did not have a 7 passenger vehicle and I had to catch a taxi. waited at the counter for 30 minutes for someone from their company to show upReviewed 2018 Aug 26

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7.6

Cons:Wouldn't let me use my Capitol one card coverage on insurance. Said I had to get a bank statementReviewed 2018 May 08

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4.0

Bait & SwitchPros:Because Europcar didn't have the same car I reserved, they gave me a similar one that may have been an upgrade.Cons:Insisted I pay for insurance which tripled the cost of this rental. I have insurance on many personal vehicles as well as coverage from my credit card. RIP OFFReviewed 2018 Jan 28

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2.0

Ripoff!!!Cons:Was quoted $92. Then when we got to the counter it was over $350!!! They wanted to charge me $50 a day for basic insurance! More than double the rental itself!Reviewed 2017 Mar 06

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7.2

Insurance issueCons:I purchased insurance online when booking. At the pick-up stand, they claimed to have no record of my insurance purchase and charged me twice.Reviewed 2017 Feb 16

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6.8

Pros:The car was new and in good condition.Cons:I had to wait till 9am to pick up it instead 8 am as has to be opening hour. I had to pay additional insurance - which I do not know about and my insurance from Allianz (bought together with car rental) was not accepted.Reviewed 2017 Feb 07

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More

• What is the most popular rental car from Europcar in Punta Cana?

  Economy (Kia Rio or similar) is the most frequently booked rental car type from Europcar in Punta Cana.

• How many car rental locations does Europcar have in Punta Cana?

  Europcar has 3 rental locations in Punta Cana. Take a look at our Europcar rental location map to find the best rental cars near you.

• Does Europcar have a car rental location at the airport: Punta Cana airport (PUJ)?

  Yes

• Does Europcar offer shuttle or airport pick-up services from Punta Cana airport (PUJ)?

  Yes