Pros: Nothing about it
Cons: They did have my car I have to pay $300 on my reservation
BEWARE. Reservations do not matter
Pros: Reservation made sept 2016 for the ONLY vacation I get all year at Christmas. Confirmed six times - even before leaving LAX! Arrived and was told "sorry lady we have no cars". Without all the horrible details here's a f ew: - 3.5 hours begging/crying at counter they did not care although my reservation was acknowledged. - Christmas day, traveling solo and disabled, they did not care. - Supervisor got on phone, he did not care. - I had nowhere to go and NO transportation. - 3.5 hours later "we found a car it will be $800" THIEVES AND LIARS. I witnessed FIVE other renters on either side of the Thrifty rental counter told the same thing.
Cons: Learned from MANY locals, "they do it all the time". - my reservation was for 16 days $300. I would NEVER give that country one dime out of my own pocket although the USA has given them HUNDREDS OF MILLIONS of dollars to rebuild. Their culture is deplorable. They need to be delivered from the rampant "deception with a smile."
Bad Car experience
Cons: I have rented cars for a little over 10 years now and this was the worst car experience. I rented a car in Punta cana for 13 days and when I got there around 2 pm when I go to pick my car up there wasn't any available. Not even that, before I left for my trip I confirmed it and they told me my car was available. Don't know how that works?? And to end the story short they triple the price? Worst car rental in the caribbean!!!! DONT RENT THRIFTY IN PUNTA CANA.
Horrible service ... no respect for my reserve
Cons: They overbook and dies not have a car for me , the supervisor said that my reservation was "expired" becaude i arrive 2 hours late. They try to look for an indepent car rental that charge me 700 usd, when i book for 250 usd. Horrible experience
The car served us adiquately for the week.
Pros: The car drove nice, but was a stiff ride in the back seat for two adults. We were able to get four adult and 6+ bags. The air conditioning worked well. It had enough power to manuver when needed.
Cons: The Hyundai Accent is a small "Full size" car. Very short leg space in the back seat. The outside of the car was clean enough, but the inside of the windshield was very bad. Refracted the sunlight to the point we had to stop and find water and towels to scrub the inside clean. I expected the required liablity insurance to be extra, but the required ups and extras almost doubled the original quoted cost. I was very nervious driving, fearing someone might hit me and we were warned of the consequences.
Not American Standards and Extra Charges - Punta C
Pros: Car was fairly new and clean. Upon return rep drove us to our terminal in the car and helped us manage our luggage.
Cons: There were surprise extra charges and they insisted on putting a $1500 hold on my credit card because I declined their insurance. The car was smaller than what I reserved and there were no other options so we squeezed in and didn't have a very safe situation. There were several stickers partially removed from the windshield that obstructed the view.
I booked it, but they didn't have it!!!
Pros: My check in guy, Daniel, did his best.
Cons: We booked a minivan, and didn't get it, we were offered a Ford Explorer the next day, nothing else would fit our group. Spent $170 on a Taxi, then had to come back the next day to get the Explorer. The mini van wasn't even close to being ready. What a pain. If you book it, don't plan on it. Plan on getting shuffled, and juggled. I have traveled 42 countrirs, and 48 US states. Rented cars regularly and often. Worst car rental experience. I won't be back to thrifty, until there is a significant change.
They did not have the van for the 7 of us plus lug
Cons: We needed a van for 7 passengers /7 luggage. They didnt have it when I got to Punta Cana although I had a confirmed reservation. We had to scramble and find another company to rent from. Thank you Europcar! They accommodated us but it was $500 more!
Bad way to start a vacation.
Pros: They had a car and it had 4 wheels. That's it.
Cons: Did not honor Allianz insurance bought during reservation. Forced to buy more which doubled price of car. Car only had 1/4 tank of gas but they told me to bring back full. Confusing and frustrating drop off. Staff not helpful.
Pros: That the car was inside the airport.
Cons: I didn't like that the hole on credit car was 1000 dollars. I rented a full size vehicle and gave me a Kia Rio which to me is an economy vehicle. After complaining they told me that the Kia Rio is consider a full size vehicle and got charge for the full size vehicle. Very poor service they did nothing to please the customer.
Compact (Class Compact SUV or similar) is the most frequently booked rental car type from Thrifty in Punta Cana.
Thrifty has 1 rental location in Punta Cana. Take a look at our Thrifty rental location map to find the best rental cars near you.