Guest reviews
Overall rating
3.8
Mediocre
Based on 7 reviews
Cleanliness
3.7
Comfort
4.0
Pick-up/Drop-off
3.4
Value for money
4.2
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Pros
"customer service was very friendly."
(in 11 reviews)
"Good value for money."
(in 25 reviews)
"customer service was very friendly."
(in 49 reviews)
Cons
"Poor pick up Customer service"
(in 17 reviews)
"Poor service n bait n switch."
(in 33 reviews)
"Don't ever book a car through them!"
(in 136 reviews)
Recent reviews
Traveler rating
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1
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8.0
Pros: -
Cons: -
review from
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2.8
Worst experience ever
Pros: Like how easy it was to dropped off.
Cons: I was given one price online and at the counter I had additional charges that no one could assist me with. I had to paid an additional $60 for dropping it off at the same location I had reserved it for but was told that it was not included in the price of reservation, I was force to use their insurance for an additional $20 otherwise they would not release the car even though I had my own insurance.
review from
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2.0
Cons: The quotation was way to different from what the company charged me, plus I bought the Insurance previous to the rental and the staff at Firefly said it was not valid for the Dominican Republic. Any way I can get my money back ?
review from
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6.0
Insurance
Cons: I have worldwide excess insurance and was not accepted, so my rental was an extra $ 19 x day.
review from
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4.0
Total charge 200% more than estimate on booking
Pros: nothing
Cons: Waiting at the counter after a long flight to pick up the car and to be told that I have to pay so many extra including the Collision / LDW of $ 8.95 or $ 19.00 daily when I do have my own insurance. From an estimate booking of $ 556 I end up paying $ 1696.11. Never again I will be booking a car hire with a broker.
review from
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Where can I find Firefly car rentals in Punta Cana?
Top tips for renting a car from Firefly in Punta Cana
- Mini rental cars from Firefly in Punta Cana are around 77% cheaper than other car types, on average