Book Hertz car rentals in Calgary

Reviews for Hertz in Calgary

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Excellent

80

Good

28

Okay

21

Mediocre

25

Poor

0

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car was cleanwrong location

pick up the carcustomer service

car availablegreat experience

rented a carnever rent

pick up and dropcredit card

friendly staffcar was dirty

location was closed

3.2

Not what I booked also not the dates I bookedCons:When I booked, it was showing that I would receive a five passenger vehicle such as a Kia Rio. What I received was a four passenger Chev Spark. I booked and paid for nine days, a Saturday through to the next Sunday. Upon pickup I was informed that I must return the vehicle no later than 3:30 pm on the eighth day, Saturday as the return location closed at 4:00 pm that day and was closed on the Sunday. So, not only did I not get the size of vehicle that I expected, I did not have it for the length of time I booked and paid for. I also felt forced to purchase additional insurance for this rental as I was told that Hertz does not deal with 'third party insurance' ie the coverage provided when you pay with a credit card. I was told that if ANY problems occurred, I would be expected to pay upfront and immediately, possibly up to the full amount of a brand new 2018 car.Reviewed 2018 Sep 10

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2.0

What A ScamPros:Nothing, couldn't even pick up the pre-paid vehicle.Cons:Your service apparently booked the car at a location close to, but not the actual airport. Since I've never been to YYC before I had no way to know that what looked like a few blocks, and I assumed was the airport rental was actually 1/2 hr away and I had to take a taxi to get there. To add insult to injury the location was closed by the time I made it, despite the airport Hertz rep assuring me it was open. In fact it had been closed for an hour already. Bottom line - i never even picked up the vehicle and had to pay for a taxi to a closed location and then to another car rental place. Needless to say I will be contacting AmEx and demanding a refund for the non existent service you provided. You can be sure this is the last time I will be using Kayak.Reviewed 2018 Apr 04

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5.6

Cons:We arrived to pick up our car at the reserved time, only to be told no car was available. We were told it was being washed and should be available soon. Two hours later, still no car and neither the representative, Jason, nor his manager would help us find a solution to their lack of having the car I payed for. They had nothing to downgrade me to, and would only upgrade me for a cost. They were willing to charge me for THEIR mistake. Absolutely ridiculous and unprofessional. Only solution was just to make me wait, and then they made me sign the damages sheet saying there were no marks before letting me see the car. To top it off, the family next to us had the same problem and had been there for three hours already, still waiting. Will never rent from Hertz again.Reviewed 2018 Jun 25

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8.0

Pros:Great service, especially on drop offCons:Outside of the car wasn't very clean.Reviewed 2017 Sep 14

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6.0

Unnecessary harassment at vehicle return.Pros:The vehicle was clean and comfortable.Cons:When i picked up the vehicle, which was a full size Dodge Ram truck, I checked the body for any damages that were not already identified. I found none. When I returned the vehicle the Hertz associate spotted a small rock chip in the windshield. The chip was located in the upper right hand corner of the passenger side of the vehicle, a part of the windshield I do not look through as a driver. I found two things unusual about this. #1 - This was a very small chip and the Hertz associate spotted it immediately. Very suspicious to me, as if he knew it was there previously. #2 - The associate hinted that I may be responsible for a repair cost. I had always thought that a small chip in a windshield is considered normal wear and tear of a vehicle. Ultimately the associate indicated I would not be held responsible but I found the encounter uncomfortable and unnecessary.Reviewed 2018 Aug 23

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4.0

Cons:Accused me of damages on the car. I wont be buying from them next time. Unfriendly front deskReviewed 2020 Dec 04

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8.0

Cons:GoodReviewed 2020 Mar 31

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2.0

Reserved a car online and they didn't have one.Cons:I reserved my car a few weeks in advance, said I was going to need it around 3pm as my flight came in around 2:30. I went to pickup the car and they said my reservation was for the location downtown. They couldn't match the price and it was worth taking a cab to get it. Hop in the cab, pay $50 CAD because there was traffic, show up at the desk at 4:15 and was told they gave my car away because I was late!!! I was irrate as I read about similar stories and they referrred me to Thrifty, located in the same building. This is really a show, the two companies are combined however they show two different frontages. Walk through the door and they are all the same workers sitting in an open area. After getting mad Thrifty decided to honor my price and gave me an "upgrade" from a full size which I reserved to an Equinox. If you have ridden in an Equinox you will realize that a full size car is larger and more comfortable. I would NOT recommend using them and will not in the future. Bait/switch tactics and the operation is a joke.Reviewed 2016 Jul 18

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7.2

Hidden costsPros:Car was good on fuel and got us A to B, no problemsCons:When you're entering your age into the website and go through the entire transaction you expect that your age bracket etc, has been taken into account and included in the final cost when the transaction is finalised. Not the case. I chose hertz because it was cheap and seemed to not charge me extra despite the fact I am under 25 (I found no mention of the fact there would be an extra charge upon pick- up due to this fact), so you can imagine how angry I was when I arrived to pick-up the car and was charged an additional $600... Making my total $1,100 as opposed to the $400 I thought I was paying. Not too happy, won't be returningReviewed 2017 Oct 10

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2.0

Misleading location. Will never book this way again!Cons:I selected the Calgary Airport as the rental pick up / drop off location. The vehicle offered indicated an addresses which I assumed was the Calgary airport as I have not been to this city before. There was no mention that the rental location was off site. When I arrived at the car rental counter at the airport, they politely informed me the vehicle was booked for was a location in the city ($45 taxi ride to get there.) Completely misleading reservation!! I paid an extra $100 to the Hertz desk at the airport in order to pick up and drop off on site instead of having to get to the downtown location just to pick up the vehicle.Reviewed 2017 Apr 08

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10.0

Very helpful staffPros:The car was brand new and suited our purposes perfectly. What impressed me the most was the Hertz staff at the Calgary airport. They were so courteous and helpful. I had a few questions about the booking and they went out of their way to help. And the man who assisted with the drop-off was extraordinarily helpful. He retrieved a luggage cart for me and assisted as I struggled to manage all of my stuff and my two-year-old child by myself. I will continue to use Hertz as my first-choice rental because they always take good care of us.Reviewed 2016 Jun 13

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5.6

Airport Location?Pros:I chose airport location and arrived to find the location to be in an industrial park miles away. I had to take Uber to get to the lot only to find the car had been given away because I was late to pick it up. They did try to call me...while I was in mid-flight to tell me they were giving away my six day prepaid car. The counter person made a call and I did get a car. I then had to return the car to a closed lot on Sunday and Uber back to the airport. Both the Hertz airport counter and the Hertz neighborhood location said this happens regularly with "third-party rentals" so buyer beware. Take the extra time to match the address of your rental with the airport location. Hertz representatives told me that Kayak routinely includes "near airport" locations or off property airport locations (even without shuttle service). Overall renting through Kayak resulted in about $50 extra fees and about 90 minutes lost time.Cons:Airport location was not airport location. It cost me time and money to use Kayak for this rental.Reviewed 2017 Sep 25

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• How much does it cost to rent a car from Hertz in Calgary?

  On average a rental car from Hertz in Calgary costs ₪154 per day.

• What is the most popular rental car from Hertz in Calgary?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Hertz in Calgary.

• How many car rental locations does Hertz have in Calgary?

  Hertz has 5 rental locations in Calgary. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Calgary airport (YYC)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Calgary airport (YYC)?

  Yes