Book Hertz car rentals in Charlottesville

Reviews for Hertz in Charlottesville

Recent reviews

Traveler rating

Excellent

23

Good

13

Okay

6

Mediocre

11

Poor

0

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pick up the carfriendly staff

car was cleanlocation was closed

car availablegreat experience

rented a carnever rent

pick up and dropwrong location

customer servicecar was dirty

2.0

Under staffed, car was filthy,1/4 tank of gas. Paid up front and had to wait a hr to pick up catReviewed 2021 Dec 11

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10.0

The pickup location made it very easy to modify arrangements.Reviewed 2021 Sep 26

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7.9

No problem with pickup - friendly staff and chosen car was ready to go when I arrived. Pleasantly surprised given all the poor reviews. Car was clean and tank was full. Dropoff was a little odd. Due to being short staffed (one of the staff mentioned this), despite a closing time of 6pm (don't book for later than this time), I arrived at 5:40pm to find the place was locked up with no one there. Another guy planning to pick up a car was furious. Fortunately, a staff person showed up around 5:50pm, only unlocking the back door and I was able to confirm the car was checked in. So it worked out no problem for me although there were some red flags for next time.Reviewed 2021 Aug 12

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4.0

Pros:Pick up was tedious because the computers were down.Cons:The car was very dirty and the windshield so smeared on the interior that I had to clean it myself.Reviewed 2021 May 18

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6.0

Pros:The staff was amazing and so friendly.Cons:The car was dirty when we picked it up. Sanitized- but not really cleaned.Reviewed 2021 Apr 24

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6.0

Pros:The Car worked okay and got great mileage and the staff really tried to help - they were just understaffed for the amount # of cars going out and coming in.Cons:The 7 passenger Van was 2.5 hours late in getting to my pickup location. I did not receive a call until I arrived in the parking lot at 9:00 a.m. to pick it up. I had to return and I actually picked it up at about 11:30 a.m. and spent a about 30-45 minutes waiting as they were totally understaffed. The care worked fine, but was smaller than what was advertised - it was definitely not an equal to the model advertised which was a Nissan Pathfinder.Reviewed 2021 Apr 12

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2.0

Pros:Staff was super helpful, but he was the only person at the location working (working front desk as well as sanitizing each vehicle). We weren't able to leave with the rental until almost 2 hours late. Also, we were not able to add the extra driver even though we had the driver's license along (as indicated in the instructions in our confirmation email. This was hugely inconvenient as we were traveling through the night with infants and needed to have more drivers for safety reasons.Cons:The instructions for adding additional drivers should be clearly indicated in the confirmation email and the staff at locations should be trained in the procedures. Also, locations should have back up staff to call when they know it will be a busy day due to the pre-reserved vehicles.Reviewed 2021 Mar 25

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2.0

Pros:NothingCons:Actually having my rental car. They did not have any available rentals even after I had made my reservation days before. Associate who called me was very rudeReviewed 2021 Mar 21

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6.0

Cons:The employees actually drove the car before renting it out. There was a ridiculously loud roar coming from wheels. So loud could be heard over radio and almost max volumeReviewed 2021 Mar 17

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10.0

Cons:I was checked in by a Mr.Payne. His customer service was excellent in every way.Reviewed 2021 Mar 04

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10.0

Pros:The individual at the Hertz rental in Cville was exceptional. Great energy, very helpful, and overall pleasant experience.Reviewed 2021 Feb 11

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8.0

Cons:I said that our experience was fair overall because we were given information that was not accurate by the 1-800 Hertz number. We rented a car since we would be traveling to a location that required an AWD or 4WD car. I called the local Hertz office and it transferred me to the 1-800 number. When I talked to that office and explained that we needed a 4WD car the person I talked to said that if we rented any SUV that it was a 4WD car. When I went to my local office to pick up the car they told me that I had been given inaccurate information and that they did not have a 4WD car for us. The local office was apologetic about the situation.Reviewed 2021 Jan 27

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• What is the most popular rental car from Hertz in Charlottesville?

  Mini (Fiat 500 or similar) is the most frequently booked rental car type from Hertz in Charlottesville.

• How many car rental locations does Hertz have in Charlottesville?

  Hertz has 2 rental locations in Charlottesville. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Albemarle airport (CHO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Albemarle airport (CHO)?

  Yes