Pros: Staff was super helpful, but he was the only person at the location working (working front desk as well as sanitizing each vehicle). We weren't able to leave with the rental until almost 2 hours late.
Also, we were not able to add the extra driver even though we had the driver's license along (as indicated in the instructions in our confirmation email. This was hugely inconvenient as we were traveling through the night with infants and needed to have more drivers for safety reasons.
Cons: The instructions for adding additional drivers should be clearly indicated in the confirmation email and the staff at locations should be trained in the procedures. Also, locations should have back up staff to call when they know it will be a busy day due to the pre-reserved vehicles.
Cons: Actually having my rental car. They did not have any available rentals even after I had made my reservation days before. Associate who called me was very rude
Cons: The employees actually drove the car before renting it out. There was a ridiculously loud roar coming from wheels. So loud could be heard over radio and almost max volume
Cons: I was checked in by a Mr.Payne. His customer service was excellent in every way.
Pros: The individual at the Hertz rental in Cville was exceptional. Great energy, very helpful, and overall pleasant experience.
Cons: I said that our experience was fair overall because we were given information that was not accurate by the 1-800 Hertz number. We rented a car since we would be traveling to a location that required an AWD or 4WD car. I called the local Hertz office and it transferred me to the 1-800 number. When I talked to that office and explained that we needed a 4WD car the person I talked to said that if we rented any SUV that it was a 4WD car. When I went to my local office to pick up the car they told me that I had been given inaccurate information and that they did not have a 4WD car for us. The local office was apologetic about the situation.
Pros: Easy pick up and return
Cons: Return location needed more parking.
Pros: Nice staff. Nice car.
Cons: Pick up and drop off needs to be updated
Pros: Customer service for Pick up and drop off great! Professional and friendly
Cons: Notice of grace period would be helpful
Cons: They didn’t have any cars in the category I requested so they “upgraded” me to a midsize suv that was less efficient for my trip.
Cons: The pick up representative was terrible and messed up my reservation
Travel with kids
Pros: I rented a Minivan from Hertz through Kayak. The minivan had all the bells and whistles, to include touch screens for the kids and a full length sun roof. My wife and I enjoyed the heated and cooled seats, perfect for our lower backs on a long drive. The comfort of the van made traveling easy with kids.
Hertz has 2 rental locations in Charlottesville. Take a look at our Hertz rental location map to find the best rental cars near you.