2.0
I have rented a car and prepaid all taxes and service fees before travelling to Ireland with a fully paid and non refundable reservation number from Kayak. My husband was the driver of this vehicle and presented to the airport for pick up on August 19, 2023. He travels extensively for work and has a credit card that covers Collision Damages Waiver and Theft Protection. He explained this clearly to the agent Michael, who insisted that he would be required and it was MANDATORY (the words exactly used) to purchase these. He upsold him the Supercover insurance and told my husband that this is mandatory. I examined the contract when he returned and told me the nature of this conversation. Having lived and studied in Ireland myself for 5 years, I did my due diligence and inquired from other car rental agencies and examined the legislation within Ireland to determine the validity of these claims. My clear understanding is that Third Party Liability insurance is a legal requirement in the prepaid price of all car rentals in Ireland, protecting from property damage, injury and death. Fire insurance is also included in this prepaid price. If the CDW and TP is declined or that written proof is required and the customer declines this, a credit card authorization of a larger amount can be applied to the rental. These options were not presented and in fact, miscommunicated at the time of rental by your agent Michael. This should be investigated and the insurance reimbursed, or at the very least the supercollision insurance that was in fact, not required.Reviewed 2023 Aug 27
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10.0
We picked up the car on Haddington Rd. in Dublin. David and Irwin are very professional and courteous. We found the cars very satisfactory.Reviewed 2023 Jul 23
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2.0
Pickup and drop off were dreadful. Not open at published business hours. Car not available at time requested.Reviewed 2023 Jun 30
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10.0
Very friendly service and extremely easy processingReviewed 2023 Jun 28
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4.0
Car was technically "similar" to what we reserved (5 person + luggage) but actually much smaller with tiny little back windows so rear passengers couldnt see much. Also, crazy stupid requirements to waive insurance were not stated ahead of time.Reviewed 2023 Jun 12
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10.0
Great service dropping off at Belfast city center.Reviewed 2023 Jun 11
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10.0
FabulousReviewed 2023 Jun 03
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10.0
Picked car up in downtown Dublin. Nice clean comfortable to drive vehicle. Quick pickup and drop off. Full insurance coverage for 2 weeks seemed expensive, so shop around. No issues with rental at all and good service.Reviewed 2023 May 14
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4.0
The hidden fees were a little surprising. Thought I booked a car for the price on Kayak, turns out I’d end up paying almost 3x that much when I went to pick it upReviewed 2023 Apr 15
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4.0
Car was good but insurance was outrageous. 30 for car and 48 for insurance! Then they billed my CC in $ instead of euro without asking so I lost another 3% to their bank. SUCKSReviewed 2023 Apr 06
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4.0
Insurance is outrageous. $30 per day for the car and $50 for insurance.Reviewed 2023 Apr 03
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10.0
Customer service was excellent. Pick-up and Drop-off was very easy. Car was clean and good condition. I went to a wrong terminal without reading the instructions. Read instructions carefully and just be mindful which terminal the car is located and go to the right terminal. Then all will be well. Very easy. West wishesReviewed 2023 Mar 23
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