I had reserved an suv, and the agent said that at no point during that day was there an suv available at his site. The car they gave me was clean inside, but the outside had scratches all over, and dings and other marks as well.
Sent me a text saying they over booked and don’t have cars the day after I had already booked and paid online . They did not refund me I had to called and cancel and refund me . When I called Hertz to cancel they said they did , turns out they didn’t . I had to call Expedia so they can do my refund a whole week later .
The vehicle was filthy. When I told rep, rep began annoy and refused to make change instead the rep wanted to charge additional fee.
You guys at Kayak, Expedia and Hertz screwed up big time. While you showed us a confirmed reservation, upon arriving at the rental facility, Hertz staff informed us that they didn’t have any vehicles available for our rental and that Expedia and Kayak causes this issue frequently for them. We had a day planned in Portland but due to lack of rental car, we couldn’t do anything around town.
I searched for Portland airport and I was given a rental car 20 min off site from the airport, this caused massive problems. With getting it and dropping off. The customer service from hertz was THE WORST. I was struggling 3 or more times to call for various issues, it took more than 30 min plus to get a person on the phone each time and each time they were not helpful. My plane was delayed through no fault of my own obviously and they almost didn’t hold my rental agreement. When I asked to move the place of return (again another 30 min on hold ) I was going to be charged another $160. So even tho I got a deal through a third party, getting to and from cost me another $100 in Uber fees. Ridiculous and I have never used hertz and I won’t again
This was the worst rental car experience of my life. I would like a refund. I had an 11 AM pick up scheduled. It was 2 PM and my car was still not ready with no timeframe of how much longer I would have to wait finally I had to call an Uber to go back to the airport to go get a car with thrifty, the workers were as nice as can be expected but they said they had no cars. I offered to take any car that they had even though I had rented an SUV. I said it did not have to have gas Norby washed, but they said they still cannot accommodate I have probably rented 50 to 100 cars in my life including quite a few post Covid. and this was by far the experience
