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2.0
Bad from the start. GPS directions on Apple Maps and Waze couldn’t find the location, finally got lucky and accidentally drove by. You would think a business would make sure these platforms worked properly for their customers. Finally arrived and were told 6-8 people were in front of us and they were short on cars. After about 15+ minutes with the person being helped when we arrived, the next person said they were waiting for two hours. After another 10 minutes, we left and found an alternate option. I feel bad for the others who had no other options.Reviewed 2023 Sep 06
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6.0
Pickup employee was efficient and friendly. Dropoff employee was impatient and disappeared before telling us receipt would be emailed... we had to ask another renter. It would have only taken a few seconds to communicate this, as well as "thank you". There are many other choices.Reviewed 2023 Aug 20
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8.0
Too many cars at one time and it was backed up so many that people were leaving them which made me leave mine. Should have been better organized.Reviewed 2023 Aug 14
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4.0
The pick counter was understaffed. Well over an hour in line for pick up.Reviewed 2023 Aug 08
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8.0
The staff were helpful and when I mentioned the car I originally rented had no functioning front turn signals they gave me a nicer car w/o hesitation. The nicer car however was not very clean. There was an artificial fingernail in one of the backseat door compartments and a large rock under the front passenger seat. Other than that I was very pleased with the overall experience.Reviewed 2023 Aug 08
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6.0
Transparency with insurance costs. Speed of check inReviewed 2023 Jul 08
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2.0
It took almost hour standing in line to hire already booked car. The staff at the desk were working extremely slow.Reviewed 2023 Jul 04
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10.0
Had car problems during the rental period that they did a good job of resolving.Reviewed 2023 Jun 24
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2.0
Reservations vastly underestimate actual charges. Vehicle was dirty inside and out, so i switched to another vehicle that was dirty outside and smelly inside. Charges added for late return of vehicle, due only to the Avis desk being closed during return time. Google maps indicated this one-hour closed period (12pm-1pm for lunch), although Avis still accepts return times during this hour. After waiting 45 minutes for the clerk's arrival, the vehicle will be late, and an extra day's rental rate is charged. Avis, a "budget" car rental company, charges as much as blue-chip rental companies through hidden charges and fees, misinforming customers and scamming for late returns. Car rental companies with better vehicles, service and prices APPEAR more expensive while browsing for rates, but Avis, with an inferior product, will squeeze even more money out of the customer in dishonest ways.Reviewed 2023 Jun 03
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2.0
No cars. They cancelled.Reviewed 2023 May 26
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6.0
Long shared lines. Easy return. Car smelled of cleaning agent.Reviewed 2023 May 23
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10.0
We had to rearrange our initial schedule and your website made it possible to accomplish what we needed to do.Reviewed 2023 May 19
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