8.0
Could have had the car i rented available.Reviewed 2023 Jun 05
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6.0
Drop-off was GREAT! Sooooo easy; however, the wait to pick up the car was VERY long. Just bad timing/luck I guess. I assume that this wasn't the norm. Otherwise everything was wonderful.Reviewed 2023 Mar 16
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10.0
Fast and efficientReviewed 2022 Dec 19
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8.0
Time at the desk was short. The car was ready and clean. Drop off was quick. Great experience.Reviewed 2022 May 26
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4.0
The vehicle I reserved was not available when I went to pick it up. It was also impossible to reach a live person via phone. I sent an email and never received a response. I will say that they upgraded my vehicle though since the one I reserved was not available. That was a nice gesture.Reviewed 2022 May 08
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6.0
Great value, a couple of hiccups with the car not at its pick up spot, got a different car right away.Reviewed 2022 Apr 26
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2.0
Was the worst customer service. Had a health related problem due to COVId and was not able to attend the trip nor weeding. Tried calling to get a refund and no help or want to resolve the issue.Reviewed 2022 Feb 16
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10.0
Cons:A shorter fee for extending days.Reviewed 2019 Feb 26
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8.0
Pros:Staff were very nice and helpful. Once we made it to the rental facility pick up was very easy. Dropping off the car on the way out was also very easy. The car itself was nice and clean.Cons:Airport shuttle only comes every 30 minutes. We just missed it so were waiting a full 30 minutes before it came to take us to the rental facility.Reviewed 2019 Feb 05
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10.0
Pros:Your counter staff was excellent on both pickup and return.Reviewed 2018 Nov 21
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3.2
Shuttle never showedCons:At th me curb, the PDX airport employee told me that Payless’ shuttle shows up “about every 30 minutes”, and this was at 2pm. I tried to call Payless, multiple times, and found it impossible to talk to any person at all. I just wanted to let them know I was waiting. So I simply walked away from the reservation. Renting from Payless was a bad idea.Reviewed 2018 Oct 23
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3.6
Horrible experienceCons:We decided to upgrade to a larger vehicle at check-in and were quoted one price. Then at drop off, the price had over tripled. The communication was horrible, and we ended up spending way more than originally planned. Make sure you ask for everything in writingReviewed 2018 Sep 13
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