Book Payless car rentals in Portland

Reviews for Payless in Portland

Recent reviews

Traveler rating

Excellent

33

Good

17

Okay

13

Mediocre

19

Poor

0

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car was cleanfriendly staff

get the carcustomer service

car availablegreat value

great pricecar was dirty

said they wouldeven though

8.0

Time at the desk was short. The car was ready and clean. Drop off was quick. Great experience.Reviewed 2022 May 26

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4.0

The vehicle I reserved was not available when I went to pick it up. It was also impossible to reach a live person via phone. I sent an email and never received a response. I will say that they upgraded my vehicle though since the one I reserved was not available. That was a nice gesture.Reviewed 2022 May 08

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6.0

Great value, a couple of hiccups with the car not at its pick up spot, got a different car right away.Reviewed 2022 Apr 26

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2.0

Was the worst customer service. Had a health related problem due to COVId and was not able to attend the trip nor weeding. Tried calling to get a refund and no help or want to resolve the issue.Reviewed 2022 Feb 16

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10.0

Cons:A shorter fee for extending days.Reviewed 2019 Feb 26

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8.0

Pros:Staff were very nice and helpful. Once we made it to the rental facility pick up was very easy. Dropping off the car on the way out was also very easy. The car itself was nice and clean.Cons:Airport shuttle only comes every 30 minutes. We just missed it so were waiting a full 30 minutes before it came to take us to the rental facility.Reviewed 2019 Feb 05

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10.0

Pros:Your counter staff was excellent on both pickup and return.Reviewed 2018 Nov 21

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3.2

Shuttle never showedCons:At th me curb, the PDX airport employee told me that Payless’ shuttle shows up “about every 30 minutes”, and this was at 2pm. I tried to call Payless, multiple times, and found it impossible to talk to any person at all. I just wanted to let them know I was waiting. So I simply walked away from the reservation. Renting from Payless was a bad idea.Reviewed 2018 Oct 23

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3.6

Horrible experienceCons:We decided to upgrade to a larger vehicle at check-in and were quoted one price. Then at drop off, the price had over tripled. The communication was horrible, and we ended up spending way more than originally planned. Make sure you ask for everything in writingReviewed 2018 Sep 13

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2.0

Kayak website is not correct, will book directly with car rental in fuPros:Payless representatives was good, I am giving low rating due to website being incorrect and customer service not helpful.Cons:When selecting car, requested pickup at airport terminal, paid more, but car rental was not at airport but had to take shuttle to off site lot.Reviewed 2018 Jul 19

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6.4

Closed when our flight got therePros:The car was clean and comfortableCons:Didn’t realize the office was almost 3 miles from the airport. We waited on a shuttle for 45 minutes and then found out the office was closed. The nice person at the Avis desk was finally able to help usReviewed 2018 Jul 18

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4.0

Could have been better about dropoff information accuracyPros:During pickup, one employee was very helpful and pleasant. Rate was correct and although car had close to 40000 miles on it, car ran well(but had stains inside and torn flooring).Cons:Told that since offsite at Portland airport and last Sunday shuttle was at 6:40 pm, I could return it after that at Budget or Avis. Since it was about 6:40 when I was near return, I went straight to Budget (also offsite). I had to wait in line of people picking up cars for about 15-20 minutes (was advised Budget couldn’t check car in like all othe rental companies at point of return), then waited about another 10-15 minutes for employee to confirm that Budget wouldn’t check in car and I’d have to go to Avis, drove to Avis (onsite) and had to go to office there and finally got it checked in. Made for a tighter run to catch plane than expected. Disappointing lack of coordination and helpfulness by Payless and BudgetReviewed 2018 Jul 16

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More

• 6.8 /10Avis Car Rentals at Portland
• 5.9 /10Budget Car Rentals at Portland
• 4.8 /10Hertz Car Rentals at Portland
• 6.0 /10Thrifty Car Rentals at Portland
• 8.0 /10Alamo Car Rentals at Portland
• 7.2 /10Enterprise Car Rentals at Portland
• 6.4 /10Dollar Car Rentals at Portland

• What is the most popular rental car from Payless in Portland?

  Intermediate (Toyota Corolla or similar) is the most frequently booked rental car type from Payless in Portland.

• How many car rental locations does Payless have in Portland?

  Payless has 1 rental location in Portland. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Portland airport (PDX)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Portland airport (PDX)?

  Yes