Pros: Jo and Eric did a fantastic job with cleaning the car. They also were extremely kind and customer service oriented which I feel is extremely lacking in the car rental industry.
Cons: drop off is a little unclear , and the building is hard to find.
Cons: Offer Contactless pick up. Pick up took too long and was too "upsell-y"
Pros: The staff was so nice and friendly. The location was also very convenient
Cons: Nothing, it was perfect!
Pros: Did not have to wait in long lines.
Cons: A more appropriately sized vehicle for a single person.
Pros: The staff insisted the only vehicle available was a van, unless I paid a significant charge to upgrade the class of car I rented. And I am Hertz Gold.
Cons: Customer service was horrid.
Cons: The rental was booked for a pickup time when the location was closed! I didn’t get my rental even after calling hertz several times receiving at least 5 options until the last agent told me I was just out money and a car.
Pros: costumer service over the phones is really bad
Cons: costumer service over the phones is really bad
Pros: Office closed at the time my reservation was for, leaving me stranded during covid
Cons: Update your operating hours in your reservation system
Cons: The price advertised on Kayak and the actual price charged were not the same, advertised price was $69 and I was charged $108 + $22 for trip insurance I didn't need. I'll not use Kayak to rent a car in the future. Terrible miss information.
Cons: When renting a managers choice for 4 people and luggage, a Chevy spark isn’t really acceptable. I had to upgrade just to accommodate the 2 adults and 2 children in my group. The staff at hertz were very helpful but it was still an unexpected expense. Perhaps a better communication would have led to avoiding a negative experience.
Pros: Excellent service -
Cons: The parking structure the car was in felt like was littered with needles and human waste. Elevator was busted. Would have preferred to have had car driven down and returned from the office by something like valet.
Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Hertz in Portland.
Hertz has 5 rental locations in Portland. Take a look at our Hertz rental location map to find the best rental cars near you.