Guest reviews
Overall rating
8.6
Excellent
Based on 539 reviews
Cleanliness
8.7
Comfort
8.7
Pick-up/Drop-off
8.5
Value for money
8.4
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
137
25
29
7
19
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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4.8
Cons: Charged me 100 dollars for one day barely drove the vehicle and they still charged extra for less than one tick of gas being gone when it was barely at 7/8 on the full side.
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10.0
Pros: Car super clean
review from
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9.6
Cons: counter person could smile
review from
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10.0
Pros: Drop off very easy.
Cons: Not much.
review from
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2.0
Cons: I didn’t use Alamo on my most recent trip. I used Thrifty and was overcharged. So, if you were to ask me about Thirty they would get this review.
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4.8
Pros: The staff were working exceptionally hard and we’re very pleasant and as helpful as they could possibly be.
Cons: It took an hour and a half to get my car as the location was significantly understaffed. The employees were running around like crazy doing the jobs of 3 people.
review from
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9.6
Pros: The reservation address was an off-site location near the Portland airport. I took an uber to get there only to discover the whole location was closed. Fortunately an employee was kind enough to drive me over to the airport. The car was waiting and ready to go. Easy check-in at the Albuquerque rental return location. The SUV was very comfy. I don't like driving, but it was fun to drive. Didn't drive like a brick. Felt more like a sports car.
review from
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9.6
Cons: There was a spider in the driver's side visor. It was dealt with, but talk about a scare.
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10.0
Pros: The rental was super easy; agent at Portland airport was pleasant and helpful; after-hours drop off was a breeze. Couldn't beat the value.
Cons: Nothing
review from
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2.0
Pros: it was closed and had to rent from another service
Cons: tell me the airport Alamo was closed!
review from
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9.6
Pros: Enterprise screwed us over last minute before a cross country trip, Alamo was excellent in honoring our reservation, quick and efficient.
Cons: It was a pretty good experience overall, can't think of anything that would have made it better.
review from
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10.0
Pros: All the staff on phone/in person were so helpful & professional.
Cons: Nothing would improve upon the excellent customer service we received!!
review from
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