Guest reviews
Overall rating
8.6
Excellent
Based on 1,354 reviews
Cleanliness
8.8
Comfort
8.8
Pick-up/Drop-off
8.5
Value for money
8.5
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
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Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
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car available
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picked up the car
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8.8
Pros: Staff was extremely helpful and gave good tips about the car.
Cons: Signage for check-in could be better. Signs coming from the airport terminal lead you to one place and then there are signs there redirecting to garage for check-in. The temp signs in use could be place better.
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10.0
Pros: Staff was great! Car was great.
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10.0
Pros: They staff got me a great vehicle for the intense winter road conditions in Oregon. We couldn’t have gotten to our destination had it not been for the 4 wheel drive in our Toyota 4 Runner.
Cons: A tiny bit of instruction. But there was an ice storm going on and it was late. The guys were super nice.
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8.0
Pros: Staff were helpful, car was clean.
Cons: Price promised through priceline was not 100% honored as I had the car out for an entire month+. They had me sign a contract for way more than what I booked through Kayak and then "forgot" to honor the original price in the end. With reminding, they manually changed most of it, but it was still more than the original daily rate.
review from
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8.0
Pros: New vehicle.
Cons: Didn't have the class of car I reserved and tried to substitute a mini-van. If you don't have a small SUV offer an upgrade.
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10.0
Pros: Fast & friendly
Cons: Can’t think of a thing that could have made an improvement.
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8.8
Pros: Yes all good.
Cons: The van could of been cleaned throughly before pick up especially during the covid pandemic.
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10.0
Cons: Not have such a large payment required because of dropping off the car in a different place than it was rented from.
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6.8
Pros: Nice staff. Drop off very easy.
Cons: Car could have been better for the price.
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10.0
Pros: Free upgrade when no compact cars were available.
Cons: n/a
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6.0
Pros: Easy to get to
Cons: Cut back on trying to sell upgrades
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6.0
Cons: I had to cancel my flight due to covid. I couldn’t access my car rental info to cancel it. There were no email to let me know prior to my cancelled trip. I hope I’m not being billed for it. Thank you Forrest
review from
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