2.0
Never picked the car up. The line was really long with one attendant. The attendant took forever w/ each customer. I left and rented w/ Dollar even though it cost more.Reviewed 2023 Aug 22
review from![kayak]()
2.0
No one bothered to tell me that the rental counter closed at midnight. I arrived 3 minutes late, due to flight delays, and found the counter void of life, while several of Thrifty’s competitors remained open to service their customers. No one from Thrifty or Kayak bothered to message me to learn of my ETA. I returned to the rental car center the next morning to find that Thrifty had not held the reservation for me. No one bothered to message me that Thrifty did not hold my reservation and that I would have to make other accommodations. This forced me to step over to a competitor’s counter and pay twice as much for a car. Big inconvenience. Big expense. Big disappointment.Reviewed 2023 Aug 10
review from![kayak]()
2.0
They did not have my reservation when I arrived and then charged me for an upgrade a half hour later so I could take the only available car. Bad experience that cost me time and money.Reviewed 2023 Jul 24
review from![kayak]()
2.0
I had a reservation, waited 2 hours, rep at desk ignored the reservation and started new transaction. Don't know if I double paid yet.Reviewed 2023 Jul 18
review from![kayak]()
2.0
They didn’t have my reservationReviewed 2023 Jul 10
review from![kayak]()
4.0
Overall good. However, there is a noticeable upsell at the PDX Thrifty counter, and it is also a little bit of a shady upsell (putting add-ons on and hoping customers don’t notice). This is not my experience alone, as it happened to another customer (a friend) the same day.Reviewed 2023 Jul 09
review from![kayak]()
4.0
Terrible long line at pick up. Not very clear at the drop off. I had to ask what to do and was met with disdainReviewed 2023 Jul 07
review from![kayak]()
2.0
Car was not ready. They lost the keys to our vehicle.Reviewed 2023 Jun 30
review from![kayak]()
4.0
The agent at the Thrifty was by far the worst in the whole rental center. I did no get the man's name but I'm positive you guys have had poor feedback abut him numerous times. This man was the ONLY agent with a line and this was 100% due to him being incredibly slow. If I hadn't made the reservation online and already paid for most of it, I would have jumped into another company's line just to save myself the 30 minute wait. There is simply no reason for this kind of inefficient waiting experience. I watched as people enter the rental center, walked to a desk, completed the rental transaction, then walked out, all while I'm STILL waiting behind several other people. My hotel charged $50 per night to park, so I did a series of pickup drop out same day rentals, to avoid that charge. The experience was so poor, when I rented another car the next day, I intentionally didn't rent from Thrifty just so I could save my time.Reviewed 2023 Jun 22
review from![kayak]()
8.0
Easy, but I had to wait about 40 minutes to pick up my car.Reviewed 2023 Jun 08
review from![kayak]()
2.0
Got scam at counter. Worker ask me to have full insurance and fuel option. I thought i has it already and my bill went up at lastReviewed 2023 May 30
review from![kayak]()
6.0
Received an old car which wasn’t maintained well Wiper fluid wasn’t working Overall not a great experience, hope will have a better future experience. Not worth the money I spent for a convertibleReviewed 2023 May 26
review from![kayak]()