Guest reviews
Overall rating
8.0
Excellent
Based on 389 reviews
Cleanliness
8.4
Comfort
8.2
Pick-up/Drop-off
7.8
Value for money
7.8
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Pros
"Car was nice and clean"
(in 2376 reviews)
"The staff was very helpful"
(in 959 reviews)
"So amazing customer service from Brad"
(in 242 reviews)
Cons
"Thrifty's customer service was terrible."
(in 203 reviews)
"Car was very dirty inside."
(in 69 reviews)
""Nothing, no cars were available.""
(in 2242 reviews)
Recent reviews
Traveler rating
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Find reviews that mention:
customer service
car was clean
pick up the car
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friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
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7.6
Cons: Arrived at LAX and the thrifty building had moved a mile away from its original location. No big deal just would have been helpful to know that in advance before driving to an abandoned building. Other than that the experience was easy and painless
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6.0
Pros: Staff were very helpful, particularly the shuttle van drivers.
Cons: Location
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6.4
Pros: Your shuttle bus drivers are very talkative and friendly. We did have to wait about 15/20 mins for the shuttle to take us to the airport, but it’s a close drive and we had plenty of time.
Cons: Our vehicle. We did not like the land rover and had to pay quite a bit extra for the upgrade. It has an auto start and stop. Very jerky ride. Very small windows. Not your fault. Except for the over priced part. Overall decent experience and I would easily recommend thrifty.
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3.6
Pros: Yes
Cons: The raping I got on the price! Was charged for 4 days instead of 3!!!
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8.0
Pros: The pick up was not the most friendly experience, when you do not want to buy the insurance the guys sure makes you feel unwelcome as a customer, ......the return was very nice and friendly
Cons: Maybe having more options of cars as I had reserved a large vehicle and since they had none available I was placed in a Corolla which it was a downgrade class vehicle.
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7.6
Pros: The car was great, dropping it off was easy.
Cons: Being upfront about insurance needs and extra costs. They sprang an $18/day supplemental fee on me at the counter that I wasn’t expecting.
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6.0
Pros: The shuttle to and from the airport was quick.
Cons: I think the name says it all, you get what you pay for. Mediocre car, mediocre service, dingy location. I would pay the extra money next time to stick with a reputable brand and not feel like I’m in a Clark Griswald Family Vacation movie.
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5.6
Pros: Smooth ride
Cons: Cleaner and easier pick up/drop off
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5.2
Cons: I was overcharged! Not sure who is at fault but I will not be using that 3rd party service again.
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2.0
Cons: We didn't appreciate wgeb you rent a car online you're not told that this company is away from the airport. That makes a big difference. We canceled our rental.
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2.0
Cons: Our rental was non-cancelable under any circumstances. Apparently even Covid travel restrictions!
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8.0
Pros: We waited for a very long time for the airport shuttle and finally had to Uber to the off-site location. When we got there we complained about the wait and were told it was our fault because the shuttle only comes when you request (we were never told this ) it at the Information desk at the airport. Well, we went to the Information Desk and found it unmanned!!! We tried to call Thrifty but only got a recorded message. The van we rented was clean and ready once we finally got there but our level of frustration was high.
Cons: If your pick up van is not going to circle the airport regularly then LET PEOPLE KNOW and provide a phone number that actually goes to the pick up location. Very frustrating!!! Will not rent from them again.
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