Absolutely terrible, Arrived about an hour and a half late, because flight was delayed, and obviously cannot use phone in the air. Lady at the desk then says, because we are "late" they don't have the car as ordered, only have several more expensive. That amount to 15e , PER DAY, more expensive, over a 13 day period, Basically doubling the cost - Robbery, and soaked. But, we were after an 11 hour journey, just wanted to get to the hotel and sleep. etc. Took some pics, of some obvious damage, but light wasn't great. Fast forward to return. Had had no problems, no close calls, nothing - car was always parked in an interior, private, "residents only" parking space. Upon return, the guy points out some minor cosmetic "damage", which looked, and he agreed, very old. Of course, I did not have a picture of it from vehicle collection...so ...despite his assurances that it looked old damage, and that they would not be charging the card.....when I received the email invoice there was e1100, in charges, for what the checkin guy agreed was old and cosmetic damage. I will NEVER AGAIN use OK Mobility, to rent a car, in any country - absolute rip off merchants. I advise to avoid them, as you would a Plague
The location is outside thre airport. They don't rent to people with US driver license - and Kayak assigned that agency even if they knew which license we had... Lucky for us that my mother had an "acceptable" drivers license from another country... but they couldn't transfer the reservation nor check us in with her data. As a result, we got to cancel the previous reservation loosing halfo of the money and then re do the reserve with the agency on site... REALLY BAD SERVICE FROM KAYAK
Very nice car. Good customer service at the counter, terrible on the phone, on hold for over 20 minutes and ended up running out of credit. Pick up and drop off are about 4 blocks from the office.
