Book Payless car rentals in Sacramento

Reviews for Payless in Sacramento

Recent reviews

Traveler rating

Excellent

52

Good

22

Okay

17

Mediocre

39

Poor

0

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car was cleancar smelled

get the carcredit card

car availableeven though

great pricenever rent

friendly staffcar was dirty

said they wouldgreat value

customer service

2.0

The wait, dispute having a reservation, was over and hour and then they did not my my reserved car available, so I have to pay more money than anticipated to get a bigger car that was available.Reviewed 2022 Jun 13

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2.0

The car I got was low on oil and needed service. After driving to my hotel in Los Angeles I called emergency roadside service and they told me to drive it to LAX (40min away at night or 1hr+ in the day) to switch cars. Payless won’t come swap the car out for you. I decided to go in the middle of the night even though I was exhausted because my day was too busy. Roadside service told me it was open 24hrs but it wasn’t! Afterwards I couldn’t get through to them on the phone so I just drove the car for another day. When I turned the car in I told the person what happened expecting some sort of price break for the trouble. Instead I got a lecture about how I should have brought the car back to them right away. Never again would I rent a car from them.Reviewed 2022 May 12

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4.0

Pick up in Sacramento went very well. The actual pick up was through the Budget Counter. Pick up was organized, friendly and ready upon arrival. The actual car however had some safety issues that I felt should have been addressed before renting. 1. Tires--the tread on the passenger tires had been so worn, that you could not see the raised lettering of the tire name. And to think I traveled from Lake Tahoe to Reno in a snowstorm on those tires does not sit well with me. 2. The hood almost looked like it was opened because of the gap on the driver side. It seemed twisted. 3. There was blue tape on the bottom of the bumper indicating the previous driver had scraped the side. 4. I had 600 miles until the oil needed changed. I have never gotten into a rental car where I had a warning that the oil needed changed. I feel these were serious issues that put my family in danger. When I addressed that with the drop off location--it did not seem serious to them and they felt that it was just the car. I will pay the higher cost for a safer car for the next rental.Reviewed 2022 May 11

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8.0

Reasonable rate, nice upgrade available, ez in-n-out both ends of transaction and no horror story to tell!Reviewed 2022 Jan 07

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2.0

Check engine light was on the whole time. Windshield wipers were in bad condition. Key battery became low.Reviewed 2021 Dec 29

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6.0

The car seats were stained and there was some weird bag stuck in the grill of car. It also was not the car I reserved and was essentially told oh wellReviewed 2021 Dec 28

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2.0

This was the worst rental experience I've ever had!!! Didn't have what I requested. Gave me a car with no spare tire. Left me stranded on the side of the road with two flat tires. Roadside assistance didn't pick me up for over nine hours! Then had to drive me 2.5 hours back to the airport. Didn't arrive until 2:30 am! Where I slept in the back seat. Being at the airport 7 hours before my flight!!! I will never book a car through kayak or payless and will make sure nobody else in my friends or family does either!Reviewed 2021 Nov 08

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10.0

The car was very nice at a reasonable price as compared to other companies. It was a little worn and dirty in some areas, though. Still a great value.Reviewed 2021 Nov 08

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5.9

I filled my tank before dropping off my car and was charged almost $60 for gas. When I called the agent said he would reverse the charge and I would receive a new receipt. Still waiting……Reviewed 2021 Sep 27

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3.9

Waited close to an hour to pick up my car due to no agents at the counter! Why isn't this contactless service by now?Reviewed 2021 Sep 19

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5.9

The drop off was a bit odd, the location is away from the airport so I went to drop off but they were closed at noon and gave the option to drop keys off or go back to the airport and drop it off there. Wished there was more communication about that instead of having to go back and forth.Reviewed 2021 Aug 17

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8.0

Pros:YesCons:Not as long of a lineReviewed 2021 Jul 04

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• What is the most popular rental car from Payless in Sacramento?

  Standard (Ford Edge or similar) is the most frequently booked rental car type from Payless in Sacramento.

• How many car rental locations does Payless have in Sacramento?

  Payless has 1 rental location in Sacramento. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: San Francisco airport (SFO)?

  No (According to our data)

• Does Payless offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  No (According to our data)